Troubleshooting guide

Chapter 2 What To Send Technical Support Open Security Extension (OSE)
Advanced Technical Reference Guide 4.1 • June 2000 132
Open Security Extension (OSE)
Bay
1. Router’s config file.
2. Output of “stamp” command.
3. Router’s model (BLN, ASN, ARN).
4. fwinfo of the management (if it’s VPN-1/FireWall-1 with an OSE feature). Or the conf directory
Send the files to [e-mail].
Cisco
1. A copy of the router configuration
2. Cisco software version.
3. fwinfo of the management (if it’s VPN-1/FireWall-1 with an OSE feature). Or the conf directory.
Send the files to [e-mail].
Crashes
CORE
Gather the following information:
1. Core File (called core for a process core. In case of a kernel panic, send the vmcore.* and vmunix.*
files instead).
2. fwinfo taken from the system while in the status that caused the core.
3. Full description of the problem (when it occurred, how often etc.).
Send the files to [e-mail].
Dr. Watson
Gather the following information:
1. Dr. Watson file (drwtsn32.log).
2. fwinfo taken from the system while in the status that cause the Dr. Watson.
3. Full description of the problem.
4. user.dmp file (system.dmp in case of a blue screen crash).
Send the files to [e-mail].