Troubleshooting guide

Chapter 2 What To Send Technical Support LDAP
Advanced Technical Reference Guide 4.1 • June 2000 131
LDAP
1. fwinfo
2. LDAP log files
3. fw.log
4. fw monitor :
between the client and the FireWall
Between the FireWall and the LDAP
5. Problem description and LDAP version
Send the files to [e-mail].
Routers and Embedded Systems (OEM)
BAY Router
1. Router’s config file.
2. Output of stamp command.
3. Router model (BLN, ASN, ARN).
4. Control.map and clients files.
5. fwinfo of the management.
Send the files to [e-mail].
Bay CES
1. CES image version.
2. fwinfo of the management.
3. fwinfo of the module (CES).
Send the files to [e-mail].
Xylan
1. Image version (if it’s newer than 3.1.6 then, send the image files).
2. Control.map and clients files.
3. fwinfo of the management.
Send the files to [e-mail].