Troubleshooting guide

Chapter 2 What To Send Technical Support INSPECT
Advanced Technical Reference Guide 4.1 • June 2000 129
INSPECT
If a specific Service is suspected as being part of the problem, gather the following information
1. How does the service work?
2. On which protocol does the service work?
3. On which ports does the service work?
4. fw monitor files are important to understand the protocol.
5. If you want to debug the Inspect code, you can add debug statements in the code, such as the following:
Debug dport
Or, if you want to print out more than one value:
Debug <0x369, sr4, [68:5,b]>
Then, to see the debug output run
fw ctl debug and fw ctl kdebug -f.
Send the files to [e-mail]
GUI
1. Make sure that the edition of the GUI Client is compatible with the Management station.
2. fwinfo file.
3. Error messages from the log and from the screen.
4. Issue the command fwm –d > file.
Send the files to [e-mail].
LOG
Gather the following information:
1. fwinfo file.
2. Log files.
3. If the problem is related to the Log Viewer, issue the command fw logexport to see if all the columns
are full.
4. If the log records are not written to the log file (fw log and fw logexport show no new records), you
maywanttorunfwd–d–D, which includes special debugging option for FW1_LOG connections.
Send the files to [e-mail].