Troubleshooting guide

Chapter 2 Troubleshooting Tools fwinfo
Advanced Technical Reference Guide 4.1 • June 2000 7
How to use the fwinfo output file
The fwinfo file contains a lot of information. It is intended mainly for analysis by Check Point Support.
However you can use it to solve problems by examining the file contents yourself. You will probably find only
a small portion of it to be useful.
The information may be roughly divided into the following categories:
• General system data
• Network data
• FireWall-1 related data
Sanity check
You should begin by checking the most obvious points about the VPN-1/FireWall-1 and system configuration
System
To verify that the VPN-1/FireWall-1 is install on a supported system, look for the section System
Information.
On Windows, the information is given in a straight-forward manner. e.g. Windows NT Version 4.0 (Service
Pack 5 , Build:1381).
On a UNIX, the system information is given by the uname -a, and the output format varies slightly according
to the exact UNIX flavor:
Table 1: UNIX system information obtained by issuing the command uname -a
OS Format
AIX AIX hostname OS-release OS-version machine-id
(e.g. AIX havitush 2 4 003831754C00)
HPUX HP-UX hostname OS-release OS-version HW/model machine-id license-level
(e.g. HP-UX drake B.10.20 A 9000/778 2007953537 two-user license)
Solaris SunOS hostname OS-release OS-version HW-name processor HW-platform
(e.g. SunOS bill 5.6 Generic_105181-05 sun4u sparc SUNW,Ultra-5_10)
Linux SunOS hostname OS-release OS-version HW
(e.g. Linux diana.checkpoint.com 2.2.5-15 #1 Mon Apr 19 22:21:09 EDT
1999 i586 unknown)
Extracting information from fwinfo.uue (UNIX only)
Do the following:
Run To get
1 uudecode fwinfo.uue fwinfo.Z
2 uncompress fwinfo.Z fwinfo
3 uudecode fwinfo fw.tar.gz
4 gunzip fw.tar.gz fw.tar
5 tar xvf fw.tar The directories: conf/, lib/, state/, database/, log/