Troubleshooting guide

Chapter 2 Troubleshooting Active Network Management Debugging High-Availability
Advanced Technical Reference Guide 4.1 • June 2000 106
Debugging High-Availability
In order to solve your problem, your technical support representative will need all relevant information about
the problem and its environment. For each type of problem, the Support representative will ask for specific
records and files.
Sending this information as soon as the Support Call is opened will make the handling of the ticket more
efficient and will ensure that the problem is resolved as quickly as possible
Listed here is the information that Check Point Support will ask you to gather for Debugging High-Availability
problems. It may also be of use when doing your own troubleshooting.
See “Chapter 2: Troubleshooting Tools,” page 5 for more information on the fwinfo, fw monitor and
the fw ctl debug commands.
Information to Gather
1. fw monitor file that is relevant for the problem.
2. fwinfo file from management and both modules.
3. sync.conf file on both sides.
4. Network topology.
5. Issue the command
fw tab –u –t connections > file
on both VPN-1/FireWall-1 machines at the same time (connections may be replaced by any other table that
should be synchronized but isn’t).
Send the files to [e-mail].