Installation guide

Remote Annex 2000 Hardware Installation Guide
Appendix C Warranty and Technical Support Information
C-6
You can also contact us via the Internet’s electronic services:
❑ Electronic Mail
In Burlington, MA: [e-mail]
In the UK: [e-mail]
❑ World Wide Web
http://www.xylogics.com
❑ Bulletin Board Service (BBS)
The BBS telephone number is [phone]. Use the modem
settings: 14400, 8, 1, N. Or, you can ftp files from the BBS at
bbs.xylogics.com.
Customer Assistance Programs
There are eight Xylogics’ Customer Assistance Programs available,
designed to provide high-level support packages that address a
variety of needs:
❑ Premium Customer Assistance.
❑ Prioritized Support Response.
❑ Express Hardware Replacement.
❑ Automatic Software Updates.
❑ Multiple-site Software Redistribution License.
❑ On-site Support and Consulting.
❑ University Support Program.
Contact your reseller for information on selecting and purchasing a
support plan.