Installation guide

4-17Remote Annex 4000 Hardware Installation Guide
Chapter 4 Troubleshooting Procedures
1 To place erpcd on the load server host into test mode, kill the erpcd
program (requires superuser privileges) and restart it using the –D
option:
# /etc/erpcd –D5
2 To place the Remote Annex 4000 into test mode, hold down the Test
button until the Power LED blinks rapidly, then release the Test button
and press it again within 3 seconds. (This resets the Annex, so warn
users before you do it.) Then enter:
# boot -v
When the Remote Annex 4000 boots in test mode, the console displays
the load server host’s Internet address, and indicates whether it
receives a response to its Open File Request and to any of its Read
File Requests. The host’s progress report indicates receipt of any File
Server Requests and its responses to such requests. The host displays
erpc_return 0 if it successfully receives a request and is sending out an
affirmative response. If any Remote Annex 4000-related files are
missing or cannot be installed, contact technical support (see
Appendix C).
UNIX Host on a SLIP Interface
When troubleshooting a UNIX host at the end of a SLIP network
interface, make sure:
❑ The host is booted and functioning properly.
❑ The SLIP link is connected correctly.
❑ The Internet addresses are correct for both sides of the SLIP
link.
❑ All Remote Annex 4000 software is installed properly on the
host. (see the Software Installation Notes that accompany your
software release).
❑ Theerpcddaemon or tftp server, which loads the operational
image to the Remote Annex 4000, is running.