User guide

ManualsBrandsBay Networks ManualsComputers3395

131

132

133

134

135

136

137

138

139

140

•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers

makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,clickStart➙Control

Panel➙SystemandSecurity➙System➙SystemProtection➙SystemRestore.

•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand

reinstallit.

Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware

manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage127fordetails.

USBproblems

Symptom:TheUSBconnectorscannotbeaccessed.

Actions:

•EnsurethattheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB

devicehasitsownpowercord,ensurethatitisattachedtoaproperlygroundedelectricaloutlet.

•IftheUSBdevicehasitsownOn/Offswitch,ensurethatitisintheOnposition.

•IftheUSBdevicehasanOnlineswitch,ensurethatitisintheOnlineposition.

•IftheUSBdeviceisaprinter,ensurethatpaperisloadedcorrectly.

•EnsurethatanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.

RefertothedocumentationfortheUSBdevice.

•ResetthedevicebydetachingandreattachingtheUSBconnector.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB

connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.

Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage127.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7

operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diagnose.

•IfyouareusingtheWindowsVista

orWindowsXPoperatingsystem,goto

http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer.

ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,clickStart➙AllPrograms

➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.Followtheinstructionsonthescreen.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

Chapter10.Troubleshootinganddiagnostics125