User guide

© Baxi Heating UK Ltd 2012
Information Label
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in
our products which may affect the accuracy of the information contained in
this leaflet. All goods are sold subject to our standard Conditions of Sale
which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s))
Please complete the boxes below
D
D
M
Y
Y
M
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
e&oe
9.0 Warranty & Service
7210134-01 (5/12)
Standard Warranty Term & Conditions
5 Years Free Warranty - register today
To receive your 5 years free warranty please complete the registration card
supplied with the boiler, or register it online at www.heateam.co.uk. heateam is
the service division of Potterton boilers.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled GasSafe registered engineers. If your installer can’t resolve the
problem for you, we will do everything we can to get a heateam engineer out
to you as quickly as possible.
What you need to do if you experience a problem with your heating system
or the operation of the boiler
You should always contact your installer first, because the fault may not be
related to the boiler. If your installer confirms that the fault is within the boiler
it self and he/she can’t repair it, our friendly customer service team is on hand
to help. Simply call our service division heateam on 0844 871 1560 to book an
engineer visit or for any general advice that you may need. Our contact centre
is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -
2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 Boiler serial number (see opposite).
2 Boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
5 The completed Benchmark checklist (found at the back of the
Installation & Service Instructions).
What this warranty covers
1. For the duration of the warranty period, Baxi Heating UK Limited will
exchange or repair components proved to be faulty from manufacture, at its
discretion and free of charge.
2. The warranty period will be 60 calender months from the date of
installation. The warranty period will not be extended as a result of breakdown
or failure of the boiler during the warranty period.
3. The warranty will be invalid if the boiler does not have an annual (every 12
months) service in accordance with the manufacturer’s instructions and
performed by a competent GasSafe registered engineer.
4. Proof of the services (if performed by parties other than Baxi Heating UK
Limited) must be provided on request.
5. Baxi Heating UK Limited will not be responsible for any faults outside the
boiler controls. The heating system is the householder’s responsibility.
6. The boiler must only be used for domestic purposes, and this warranty only
applies to boilers purchased and used on the mainland of Great Britain.
7. This 5 year warranty does not affect your statutory rights.
Exclusions - This 5 year warranty DOES NOT COVER
8. Any repair required other than as a result of a malfunction, defect or failure
of the boiler itself.
9. Damage of any nature whether accidental, negligent, malicious or otherwise.
10. Theft or attempted theft.
11. Any malfunction, defect or failure in the heating system to which the boiler
is connected.
12. Any damage caused by hard water scale deposits and/or aggressive water
or sludge resulting from corrosion. Indications that such work may be needed
include but are not restricted to a noisy boiler, cold spots on radiators, sludged
up pipes and poor circulation in the central heating system.
13. Any problems caused by inadequate supply of electricity, gas or water to
the property.
14. Compensation for consequential losses (e.g. loss of earnings, business
losses, stress and inconvenience) arising from a production breakdown,
including repair delays caused by factors outside our reasonable control.
15. Reimbursement of any third party repair or replacement costs that we
haven’t been told about or agreed with you in advance.
16. Reimbursement for any damages to property caused by non functionality
of the boiler e.g. from boiler leaks
17. Boilers which have not been installed and commissioned strictly in
accordance with the installation instructions supplied with it (including the
requirement to cleanse the system effectively and add corrosion inhibitor in
accordance with BS 5793:1992) and/or where the Benchmark checklist has not
been properly completed and/or which have not been maintained strictly in
accordance with the maintenance instructions supplied with the boiler.
Annual Service
To ensure you receive the maximum efficiency from your boiler and to keep
your manufacturer’s warranty valid, your boiler should have an annual service.
To arrange an annual service from one of our heateam experts, please call
Tel: [phone]