Operating instructions

Page 18
8. Maintenance
Once your Matrix is correctly installed and commissioned it requires no
routine maintenance.
9. Technical Support
If need technical support for any reason then you should always have
the following information to hand.
• The instructions (scan through them and ensure you have not missed
anything.)
• The matrix software version number (see section 4.7 for how to
obtain this.)
• The keyboard software version number (displayed when you first
insert your smartcard).
• Any other information which may be relevant such as site plans,
module-description-sheets and the instructions for any associated
equipment.
A contact phone number should be provided in the Installer Details
section of the matrix menu system.