User`s manual

Troubleshooting and Support

Basler scout light 139

11 Troubleshooting and Support

This section outlines the resources available to you if you need help working with your camera. It

also provides some basic troubleshooting information that you can use to solve problems.

11.1 Tech Support Resources

The troubleshooting resources in this section of the manual will help you to find the cause of many

common problems. If you need more assistance, you can contact the Basler technical support team

for your area. Basler technical support contact information is located in the front pages of this

manual.

If you do decide to contact Basler technical support, please take a look at the form that appears on

the last two pages of this section before you call. Filling out this form will help make sure that you

have all of the information the Basler technical support team needs to help you with your problem.

You will also find helpful information such as frequently asked questions, downloads, and

application notes on the Basler website at:

www.baslerweb.com/indizes/beitrag_index_en_22089.html

11.2 Obtaining an RMA Number

Whenever you want to return material to Basler, you must request a Return Material Authorization

(RMA) number before sending it back. The RMA number must be stated in your delivery

documents when you ship your material to us! Please be aware that if you return material without

an RMA number, we reserve the right to reject the material.

You can find detailed information about how to obtain an RMA number on the Basler website at: