User`s manual

Technical Support AW00098504000
228 Basler ace Camera Link
9. How severe is the problem? Camera can still be used.
Camera can be used after I take this action:
Camera can no longer be used.
10. Did your application ever run
without problems?
Yes No
11. Parameter set
It is very important for Basler technical Support to get a copy of the exact camera parameters that
you were using when the problem occurred.
To make note of the parameters, use Basler’s pylon Viewer tool.
If you cannot access the camera, please try to state the following parameter settings:
Pixel Data Format:
Image Size (AOI):
Exposure Time Control
Mode
Exposure Time:
Gain:
Black Level:
Frame Rate:
12. Live image/test image
If you are having an image problem, try to generate and save live images that show the problem.
Also generate and save test images. Please save the images in BMP format, zip them, and send
them to Basler technical support.