User`s manual

Troubleshooting and Support
6-6 Basler A500k
PRELIMINARY
6.1.2.4 RS-644 Serial Communication
Use the serial communication troubleshooting charts if you think that there is a problem with RS-
644 serial communication or if you have been directed here from another chart.
The RS-644 port used by the A500k is located on the frame grabber. Check
the documentation for your frame grabber. Make sure that you have installed
all software related to the port and that the port has the following settings:
8 data bits, no parity, 1 stop bit, and baud rate = 9600 bps.
Is the port software installed and are the port settings correct?
Yes
Make corrections
and then restart
your computer.
No
Contact Basler technical support.
The contact numbers appear on the title page of this manual.
Serial Communication Chart (without a k-BIC)
Always switch off power to the system before making or breaking any connection.
Exit this
chart.
Start the CCT+ and select the port selector button below the menu
bar. A list will show any RS-644 port(s) available on the frame
grabber. Click on an RS-644 port in the list.
Do the camera settings appear in the right-side column?
The port is present but the CCT+ can not access the port.
Make sure that no other program has access to the port.
Yes
Yes
Does a “This type of camera is not
supported” message appear?
Yes
The RS-644 port is operating
correctly. Exit this chart.
You may need to update the CCT+. To download the latest
version of the tool, go to:
www.baslerweb.com
Once you have downloaded the latest version of the tool,
uninstall the old version of the tool from your computer and
install the new version.
Start the CCT+, click the “No port selected“ button, and select
an RS-644 port from the list.
Did you get the camera settings to appear?
No
Does a “Can‘t connect to the port because the
port is in use” message appear?
No
Yes
No
No
The port is present and can be accessed but the camera is
not responding. Make sure that:
The camera has power and that the power source meets
the requirements in section
2.8.
You are using the correct data cable between you camera
and the frame grabber (see section
2.2).
The wires in the data cable are continuous.
The cable connections are firmly seated.
After you made these checks, is the problem still present?
No
Yes