User`s manual

Troubleshooting and Support
Basler A500
k 6-5
PRELIMINARY
6.1.2.3 Interfacing
Use the interfacing troubleshooting charts if you think that there is a problem with the cables
between your devices or if you have been directed here from another chart.
Interfacing Chart
Always switch off power to the system before making or breaking any connection.
Reseat the cable connections at the camera and the frame grabber.
After you reseated the connections, is the problem still present?
Replace the
power source
Yes
No
If using extra hardware is, try to locate the problem by substitution.
(Substitute only one piece of hardware at a time and retry the system
after each substitution.)
After you finished making substitutions, is the problem still present?
Exit this
chart.
If you have not already done so, use a voltmeter to check the power
source for the camera. The output must be 12 VDC ± 1.2 V. Also, make
sure that the power source meets the other specs shown in section
2.8.
Is the power source OK?
No
Yes
No
Exit this
chart.
Yes
Yes
No
Exit this
chart.
No
Exit this
chart.
Contact Basler technical support. The contact numbers appear on the title page of this manual.
Before you call for support, be sure to make a note of the camera settings and the frame grabber settings
you are using. You should also have a captured live image and a captured test image available. Technical
support will frequently request that you e-mail copies of these captured images.
Yes
Check the configuration file that you are using with your frame grabber. (These files are
sometimes referred to as DCF, CCA, CCI, or ICD files depending on the frame grabber
manufacturer.) Make sure that the frame grabber configuration file is the correct file for
your Basler A500
k model. Be aware that sometimes different configuration files must be
used depending on which of the camera’s features you have enabled.
After you checked the configuration file, is the problem still present?
Check all of the cables in the system:
Check section
2.2 of this manual and make sure that you are using a cable that has the
right characteristics and is not too long. It is extremely important to use the proper cables
when you are working with Camera Link based cameras.
Use an ohm meter to check each wire to see if it is broken or shorted to any of the other
wires in the cable.
After you checked the cables, is the problem still present?