User`s manual

Troubleshooting and Support
Basler A500k 6-1
PRELIMINARY
6 Troubleshooting and Support
6.1 Troubleshooting
6.1.1 Fault Finding Using the Camera’s LED
A500k cameras regularly perform self tests. Detected errors are signaled by flashes of the LED
on the back of the camera. The number of flashes indicates the detected error. If several error
states are present, the LED outputs the error codes in succession.
See Table 6-1 for the description of the flashes and the error states.
LED Description
Orange and on
Continuous
The camera has power and is OK.
3 flashes ExSync has not changed state for 5 seconds or longer. If you are not supplying
an ExSync signal to the camera, this is a normal condition and should be ignored.
Otherwise check the cable and the ExSync generating device.
5 flashes
The Work Set could not be stored in a User set.
Contact Basler support.
6 flashes A User Set or the Factory Set could not be loaded into the Work Set.
Contact Basler support.
7 flashes
A valid list of commands was not available.
Contact Basler support.
8 flashes
The FPGA could not be configured. Contact Basler Support.
Table 6-1: Camera Status Indicators