User`s manual

Troubleshooting and Support
214 Basler sprint Mono Cameras
8.3.5 Before Calling Basler Technical Support
To help you as quickly and efficiently as possible when you have a problem with a Basler camera,
it is important that you collect several pieces of information before you contact Basler technical
support.
Copy the form that appears on this and the next page (or download it from the support section of
www.baslerweb.com), fill it out, and fax the pages to your local dealer or to your nearest Basler
support center. Or, you can write an e-mail listing the requested pieces of information and with the
requested files attached. Our technical support contact numbers are shown in the title pages of this
manual.