User manual

- BaseWall VPN 6000 user manual -
1.13 Errors and recovery
Symptom: Check/Solution:
I did not hear three beeps.
Check power cable and insure wall socket has power. Power off the
device. Wait 30 seconds. Switch the device on again. If the device
fails to beep again the hardware may be at fault. Contact your sales
representative for support.
The FLEX1 connection LED doesn't light up when I connect my notebook/PC
Check the cable connection. Make sure you use the network cables
bundled with your BaseWall VPN 6000. Verify that both your
PC/notebook and your firewall have power and are switched on.
I use an operating system other than Windows 2000/Windows XP/Mac OS X.
How am I to enable DHCP on my system?
That information falls outside of the scope of this manual. Please
contact your system administrator for support.
DHCP configuration of my system yields the wrong IP Address
If the address you obtain starts with 169.254., or if you get no
address at all, then the connection between the firewall and your
PC/notebook may be at fault. Check the connection LED for the
FLEX1 port to insure that the device is properly connected.
If the address you obtain starts with anything BUT 169.254 then
you may have connected you PC or notebook (and probably the
firewall too) to an existing network. Please connect the notebook/PC
directly to the firewall's FLEX1 port.
My license key is incorrect
Please write down the hard disk serial number mentioned in the
“Setup License Keys” dialog and contact your sales representative
for a valid license key.
I can't connect to the firewall's management interface
Make sure you have entered the correct address. Initially (before
running the “First Install” wizard) this should be
https://192.168.99.99:12000.
After you've run the first install wizard this should be
https://<your_firewall's_ip_address>:12000
(https://192.168.0.1:12000 in our example).
(Where <your_firewall's_ip_address> denotes the new IP address
you entered for the firewall).
Make sure your web browser supports HTTPS. If you are unsure
about this, upgrade your web browser to the latest stable version.
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