Operating Guide

11
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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Pump will not
start or run
(Red light
comes on briefly
and shuts off)
1. Wire connection issues 1. Check all the wiring connections.
2. Battery issue 2. Check for a low or defective
battery. Replace if needed.
3. Switch is stuck 3. Check to be sure the oat switch
is free to move up and down on
the oat switch rod.
4. Debris in pump inlet 4. Check for obstructions in pump.
Motor hums but
pump doesn’t
pump water
1. Battery issue 1. Check for a low or defective
battery. Replace if needed.
Flow rate is too
low
1. The discharge pipe length and/or
height exceeds the capacity of the
pump.
1. Re-configure the discharge pipe
length or height to fit system
specifications.
2. Low battery 2. Replace the battery or charge the
battery. It may take a few days to
bring the voltage on the battery
back up after heavy usage.
Pump cycles
frequently
1. The check valve located between the
discharge of the primary pump and the
backup pump tee is not installed or is
not working properly.
1. Install or replace check valve.
Pump runs
but water level
stays high
1. Battery issue 1. Check for a low or defective
battery. Replace if needed.
2. If power is restored to primary pump,
pump may require service.
2. Check primary pump and service
or replace as needed.
Slow flashing
red light and
alarm.
1. Pump wire connection 1. Check to make sure pump is
properly plugged into the
controller.
Light and alarm
will not clear
when holding
2. Debris in impeller 2. Check if pump is moving water.
Pump may be seized. Check for
debris stuck in impeller.
the reset button.
3. Pump Problem 3. Replace pump if pump is not
moving water and no debris is
interfering with impeller.
NOTE: Battery and wall adapter power must be removed to clear this fault.
RISK OF ELECTRIC SHOCK.
Always disconnect power source before attempting to install, service, or maintain the pump. Never
handle a pump with wet hands or when standing on wet or damp surface or in water. Fatal electrical
shock could occur.
DANGER