Installation Instructions

UM-19-016 17 2/16/2021
TROUBLESHOOTING
System will not operate when button pressed
 Check that the ON button, if included, was pressed and the LED is
blinking.
 If the LED is not blinking when a button is pressed, the battery
might be beyond its maximum time and require charging. In this
case:
- Slide handheld into charging cradle.
- Ensure the blue LED on the handheld starts blinking.
- If handheld does not turn on, call BASE Technical Support.
When handheld is docked in the cradle, it does not charge
 Check to see if the red power light or the green active light on the
charging cradle is lit.
 If all lights are off, check all connections.
 If red power light is on, remove handheld from the charging cradle
and reinsert into it.
Handheld is not communicating with the receiver
 Pair handheld to the receiver using the instructions outlined in the
“System Pairing/Dedication” section of this document.
When sliding the handheld into charging cradle the blue LED
lights up solid but does not flash.
 This is normal if the battery is still fully charged. Allow the battery
to run down through normal operation and attempt to charge
again.
UM-19-016 18 2/16/2021
WARRANTY AND RETURN PROCEDURES
Limited Warranty Policy
This BASE Engineering Inc. radio remote control system is sold with a
limited warranty to be free from defects in material and workmanship
for a period of four (4) years from the date of manufacture. This
warranty covers only repair or replacement parts/components. Labor
to diagnose, remove, or replace failed components is not covered
under this warranty. Lithium batteries and leather cases have a
warranty of one (1) year.
Replacement parts will be shipped within 24 hours when possible. All
defective components must be returned to the factory clearly marked
with a RGA (Returned Goods Authorization) number for identification
purposes. Returning an item without an authorized RGA number will
result in substantial processing delays.
Warranty Claims
BASE Engineering Inc. will make a good faith effort for prompt
correction or other adjustment with respect to any product which
proves to be defective within the warranty period. Before any warranty
repairs are attempted or before returning any product to the factory
BASE Engineering must be contacted. BASE Engineering staff
will require the model number and the serial number of the system.
BASE Engineering is not liable for material, labor or contingent
liabilities arising out of the improper use or function of any product.
Warranty shall become void if the product is improperly installed,
modified, damaged, abused, or used for applications other than
intended use.