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Before you replace your Barracuda Message Archiver, use the tools provided on the page to try to resolve theADVANCED > Troubleshooting
problem.
In the event that a Barracuda Message Archiver fails and you cannot resolve the issue, customers that have purchased the Instant Replacement
service can call and arrange for a new unit to be shipped out within 24 hours.Barracuda Networks Technical Support
After receiving the new system, ship the old Barracuda Message Archiver back to Barracuda Networks at the address below with an RMA number
clearly marked on the package; Barracuda Networks Technical Support can provide details on the best way to return the unit.
Barracuda Networks, Inc.
3175 S. Winchester Blvd
Campbell, CA 95008
attn: RMA # <your RMA number>
Reloading, Restarting, and Shutting Down the System
This article refers to the Barracuda Message Archiver release 3.1 or higher.
The section on the page allows you to shutdown, restart, and reload system configurationSystem Reload/Shutdown BASIC > Administration
on the Barracuda Message Archiver.
Shutting down the system powers off the unit. Restarting the system reboots the unit. Reloading the system re-applies the system configuration.
You can perform a hard reset of the Barracuda Message Archiver by pressing the button on the front panel of the system. Take cautionRESET
when pressing the reset button as doing so while the Barracuda Message Archiver is in the midst of a configuration update or other task can
result in inadvertent corruption of the system.
Troubleshooting
The page provides various tools to help troubleshoot network connectivity issues that may impact theADVANCED > Troubleshooting
performance of your Barracuda Message Archiver.
For example, you can test the connection of your Barracuda Message Archiver to the Barracuda Networks update servers to verify that it can
successfully download the latest Energize Updates definitions. You can also ping other devices from the Barracuda Message Archiver, perform a
trace-route from the Barracuda Message Archiver to any another system, and execute various other troubleshooting commands.
How to Reboot the System in Recovery Mode
This article refers to the Barracuda Message Archiver release 3.1 and higher.
If your Barracuda Message Archiver experiences a serious issue that impacts its core functionality, you can use diagnostic and recovery tools
available at the reboot menu to return your system to an operational state.
Before using the diagnostic and recovery tools, do the following:
Use the built-in troubleshooting tools on the page to help diagnose the problem.ADVANCED > Troubleshooting
Perform a system restore from the last known good backup file.
Contact Barracuda Networks Technical Support for additional troubleshooting tips.
As a last resort, you can reboot your Barracuda Message Archiver and run a memory test or perform a complete system recovery, as described
below.
To perform a system recovery or hardware test:
Connect a monitor and keyboard directly to your Barracuda Message Archiver.
Reboot the system by doing one of the following:
Click on the page.Restart BASIC > Administration
Press the button on the front panel to turn off the system, and then press the button again to turn the system backPower Power
on.
The Barracuda splash screen displays with the following three boot options:
Barracuda
Recovery
Hardware_Test
This article refers to the Barracuda Message Archiver release 3.1 or higher.