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If there are PST files that failed to complete due to corruption or other errors, return to the main Admin Console window. From the View
menu select , and click . A list of all such PST files displays in the main window along with detailed informationFilter Show Corrupt
including the owner, the originating client system, and creation and last modification dates. Independent investigation may be necessary
to perform for each PST file that failed to import as there can be a variety of reasons for the failure including (but not limited to):
the client system does not have, or does not allow, adequate access to the PST file location;
the PST file is too large for transfer;
the PST file is still in use
Assigned and Unassigned PSTs
When the Barracuda PST Collector submits a PST file to the Barracuda Message Archiver, the user's security identifier (SID), obtained from the
Windows User Profile, is collected and stored.
Once a PST file is enabled for processing, if the SID is resolvable via the configured LDAP source, the PST file is assigned to the appropriate
user based on the LDAP lookup, and displays in the folder in the page in the tab. If the SIDAssigned PSTs BASIC > Search PSTs and Tags
cannot be resolved through LDAP lookup, the PST file is processed but is not assigned to a user. The PST file displays in the Unassigned PSTs
folder in the page in the tab.BASIC > Search PSTs and Tags
Manually Assigning a PST
To manually assign an unassigned PST file to a user already displayed in the folder, use the following steps:Assigned PSTs
Log in to the Barracuda Message Archiver as the administrator, and go to the page.BASIC > Search
Click the tab, and open the folder.PSTs and Tags Unassigned PSTs
Click on the unassigned PST and drag it to a user name listed in the folder.Assigned PSTs
To manually assign the PST file to a user not displayed in the folder, use the following steps:Assigned PSTs
Error messages are found in various logs on the client system including those in the installation directory. If you are
unable to find a cause for the PST import errors, consider enabling verbose logging or contact Barracuda Networks
for further assistance.Technical Support
If no user SID is available at the time the PST is sent to the PST Server, automatic user assignment performed. However, ifis not
auto-assignment cannot be made, the administrator can to an active AD user by right-clicking on the PST file inmanually assign a PST
the page in the tab.BASIC > Search PSTs and Tags
Emails processed from an 'unassigned' PST file are available in the page and are available to both the Message ArchiverSearch
administrator and to any user whose email address or aliases are included in the email headers.