System information

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In this article:
Components Error
Unexpected Search Results
Redirect Failure
Capturing Log Files
Components Error
If required Outlook components are missing or incorrectly installed, you may encounter the error wheUnable to initialize required components
n performing some operations in the Barracuda Message Archiver Outlook Add-In.
To resolve this error, complete the following steps.
Use the steps outlined on the Microsoft Knowledgebase to repair your installation of Microsoft Outlook:
Microsoft Office 2003: http://support.microsoft.com/kb/821593
Microsoft Office 2007: http://support.microsoft.com/kb/924611
Microsoft Office 2010: http://office.microsoft.com/en-us/project-help/repair-or-remove-office-HA010357402.aspx
Verify that you have not installed Microsoft Office components from different versions of Microsoft Office, for example, Microsoft Outlook
2007 and Microsoft Word 2010. If you determine that different versions are installed, uninstall the Microsoft Office components, and then
reinstall using only the Microsoft Office components that correspond with the .desired version of Microsoft Outlook
Use the steps outlined on the Microsoft Knowledgebase to install the Microsoft Office Primary Interop Assemblies:
Microsoft Office 2003: http://www.microsoft.com/en-us/download/details.aspx?id=20923
Microsoft Office 2007: http://www.microsoft.com/en-us/download/details.aspx?id=18346
Microsoft Office 2010: http://www.microsoft.com/en-us/download/details.aspx?id=3508
Completely uninstall Microsoft Outlook, restart your computer, and reinstall Microsoft Outlook.
Unexpected Search Results
In release 3.5 and higher, the administrator can associate an LDAP user or group to a role and list of email addresses in the USERS > LDAP
page. If addresses are excluded, and a configured user runs a search through the Outlook Add-In, the followingUser Add/Update
whitelist/blacklist rules apply:
If an address is excluded (blacklisted), the address does not display unless the mail includes the user performing the search to assure
Microsoft Office Click-to-Run for Office 2010
If you are running Microsoft Office Click-to-Run for Office 2010, Microsoft has reported that the environment has potential issues when
running Add-Ins such as the Barracuda Message Archiver Outlook Add-In. As a result, the Barracuda Message Archiver Outlook Add-In
may not function as expected. For additional information, refer to the Microsoft Knowledgebase article Office 2010 Click-to-Run
.compatibility with add-ins
Test
Restart Outlook and attempt the operation that originally initiated the error message. If the operation is successful, no
further steps are necessary, however, if the problem persists, complete .Step 2
Test
Restart Outlook and attempt the operation that originally initiated the error message. If the operation is successful, no further
steps are necessary, however, if the problem persists, complete .Step 3
Test
Restart Outlook and attempt the operation that originally initiated the error message. If the operation is successful, no
further steps are necessary, however, if the problem persists, complete step 4.
Test
Restart Outlook and attempt the operation that originally initiated the error message. If the operation is successful, no further
steps are necessary, however, if the problem persists, contact for further assistance.Barracuda Networks Technical Support