User`s guide

Customizing Non-Delivery Reports (NDRs)
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■ Barracuda Spam Firewall User’s Guide
Customizing Non-Delivery Reports (NDRs)
The ADVANCED-->Bounce/NDR Messages page lets you modify the information in an NDR and
select the default language to use in the message.
The Barracuda Spam Firewall sends NDRs to email recipients and senders when one of their messages
is blocked. The NDR contains a brief explanation of why the Barracuda Spam Firewall blocked the
message. Information that you may want to add to an NDR includes the contact information of the
Barracuda system administrator so internal users know who to contact if they have questions about a
blocked message.
Note: The Barracuda Spam Firewall only sends out Non-Delivery Reports if these notifications have
been enabled on the BASIC-->Spam Scoring and BASIC-->Virus Checking pages.
The following table describes the settings on the ADVANCED-->Bounce/NDR Messages page.
The following table describes the supported macros you can use in NDRs.
Field Description
Select NDR Language
Default Language Select the language to use for the Non-Delivery Reports. The Barracuda Spam
Firewall automatically translates the default NDR messages to the language
you specify.
To customize the information in an NDR, select Custom and enter your
customized text in the Customized NDRs section.
Note: If you customize NDRs and then later switch back to a predefined
language, you lose all customization and the Barracuda system reverts back to
the default message for the specified language.
Customized NDRs
Banned File
(recipient)
When a message containing an attachment type that has been band is sent to a
user, the Barracuda Spam Fire blocks the incoming message and sends this
notice to the intended recipient of the email.
Banned File
(sender)
When someone sends a message containing an attachment type that has been
banned, the Barracuda Spam Firewall blocks the outgoing message and sends
this notice to the sender of the email.
Spam (sender) When the Barracuda Spam Firewall blocks a message because it was
determined to be spam, the Barracuda system sends this notice back to the
message sender.
Virus (recipient) When the Barracuda Spam Firewall determines that a message contains a
virus, it sends this notice to the intended recipient of the blocked message.
Virus (sender) When the Barracuda Spam Firewall determines that a message contains a
virus, it sends this notice to the sender of the message.
Macro Description
%f The Barracuda Spam Firewall administrator's e-mail address (typically used in 'From:'
header of NDRs).
%C The list of recipients to be used in the Copy To (Cc:) header of the NDR.
%d RFC 2822 date-time (current time).
%m The 'Message-ID' header field body.