User`s guide

Chapter 3 Managing the Barracuda Spam Firewall ■ 57
Replacing a Failed System
Replacing a Failed System
Before you replace your Barracuda Spam Firewall, use the tools provided on the
ADVANCED-->Troubleshooting page to try to resolve the problem with your Barracuda system. For
more information about these tools, refer to Troubleshooting on page 63.
In the event that a Barracuda Spam Firewall system fails and you cannot resolve the issue, customers
that have purchased the Instant Replacement service can call technical support and receive a new unit
within 24 hours. The technical support numbers are listed on page 10.
After receiving the new system, ship the failed Barracuda Spam Firewall back to Barracuda Networks at
the address below. Barracuda technical support can provide details on the best way to return the unit.
Barracuda Networks
10040 Bubb Road
Cupertino, CA 95014
[phone]
Note: To quickly configure the new system so it behaves the same as your failed system, use the system
configuration, Bayesian database, and user settings backup files from the failed system and restore that
data on the new system. For information on restoring data, refer to Backing Up and Restoring System
Configuration on page 42.
Managing User Accounts
The USERS tab (available on the Barracuda Spam Firewall 300, 400 and 600 models) lets you do the
following:
■ View user accounts
■ Assign features to user account
■ Add and delete user accounts
■ Backup and restore user settings
Viewing User Accounts
The USERS-->Account View page lets you view each user’s account settings, log in to their quarantine
interface to change their personal preferences, and delete any per-user quarantine accounts on the
system.
The following table describes each column on this page.
Column Description
Account Address The email address of the account.
Notify Interval How often the system sends the quarantine summary message to the user.
User Quarantine? Whether the user has their quarantine account enabled. If this is set to No,
all quarantine messages are delivered to the user with the subject line
altered instead of being placed in quarantine.
Spam Scan? Whether the user has spam scoring enabled. If this is set to No, this user’s
messages are not scanned for spam.