Datasheet
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Barracuda NG Firewall
Subscriptions
PREMIUM SUPPORT
Barracuda Premium Support ensures that an organization’s network is
running at its peak performance by providing the highest level of 24x7
technical support for mission-critical environments. Customers will benefit
from a dedicated account manager and a team of technical engineers who
will provide fast resolution of high-priority support issues, ensuring that
equipment maintains continuous uptime.
Note:
Available for all Barracuda NG Firewall hardware and virtual models. Premium
Support for Barracuda NG Firewall hardware appliances can only be purchased in
combination with Instant Replacement. Premium Support may be purchased on
Barracuda NG Firewall virtual appliances without Instant Replacement. Available as
1, 3, and 5 year subscriptions. For more information on Premium Support please visit
www.barracuda.com/support.
ONSITE COLD SPARE UNIT
The cold spare unit provides a cold standby appliance of the same type as the main unit to Barracuda end customers. This
cold standby unit can be activated quickly in case of hardware failure of the active unit. The cold standby appliance includes
a “Cold Spare license“ for the Barracuda NG Firewall firmware only, no productive use for firewalling or other functions
possible. This way the appliance is firmware upgradeable to the patch level that corresponds to the main unit (fully licensed
unit). If the main unit fails, the on-site cold spare unit may be used to temporarily host the license and configuration backup
(“par” file, including the license) of the failed main unit for a period of up to 15 days.
If the failed unit is covered under Instant Replacement (IR) or within the warranty period, Barracuda Networks will ship a
replacement unit of the same type as the failed unit to the customer. The former cold spare unit inherits the license features
of the former main unit by a swap with a new license issued, effectively transforming the cold spare to the new main unit.
The shipped unit includes a cold spare license and effectively becomes the new cold spare. The customer needs to ship
the defective unit to Barracuda Networks or certify destruction. If the customer fails to do so, Barracuda reserves the right
to charge the customer for a full Barracuda NG Firewall unit.
KEY BENEFITS
• 24x7 global support
• Priority response time to resolve mission-
critical issues
• Service Level Agreements (SLAs) to
guarantee that issues are resolved quickly
• Dedicated support team that is familiar
with your environment
• Proactive monitoring for optimal
performance