Datasheet
17
Barracuda NG Firewall
Subscriptions
Subscriptions
for the Barracuda NG Firewall
AVAILABILITY MATRIX
BARRACUDA NG FIREWALL F10
F100/
F101
F200/
F201
F280
F300/
F301
F400 F600 F800 F900 VX
Energize Updates
1
Optional
Instant Replacement
2
Optional
Premium Support
3
Optional
Barracuda NG Web Security Service Optional
Barracuda NG Malware Protection Optional
Barracuda NG Web Filter Optional
Barracuda NG SSL VPN and NAC Optional
1 Energize Updates are also available for Barracuda NG Control Center hardware and virtual appliances.
Purchase of one year of Energize Updates subscription is required for every new unit.
2 Instant Replacement subscription is also available for Barracuda NG Control Center models C400 and C610.
3 Premium Support is also available for Barracuda NG Control Center hardware and virtual appliances.
High Availability (“HA”):
All subscriptions have to be licensed separately for the HA partner. For further information please contact your local partner or Barracuda
sales at sales@barracuda.com.
ENERGIZE UPDATES
This subscription provides:
• Firmware maintenance, which includes new firmware updates with feature enhancements and bug fixes as they are
made available.
• Security updates to patch or repair any security vulnerabilities.
• All released updates for the Application Control database.
• IPS signature and pattern updates.
• The Barracuda Web Filter
• Basic Support, which includes 24x7 email support and phone support between the hours of 9:00 a.m. and 5:00 p.m.
Monday through Friday.
Note:
Energize Updatess are available for all Barracuda NG Firewall hardware and virtual models. Available as 1, 3, and 5 year subscriptions.
Purchasing at least 1 year of Energize Updates is required with every Barracuda NG Firewall.
INSTANT REPLACEMENT
Provides an extended warranty, ships a replacement unit overnight upon notification of a failed unit, assists with data
migration to new unit, and provides a RAID hard disk replacement as applicable.
In addition, the Instant Replacement service includes:
• Enhanced Support, which provides phone and email support 24x7.
• Hard disk replacement on Barracuda Networks models that have swappable RAID drives. Barracuda Networks will ship via
standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.
• After four years of continuous IR coverage, customer is entitled to a free hardware refresh.
Note:
Available for all Barracuda NG Firewall hardware models. Instant Replacement must be purchased within 60 days of hardware purchase and
is a continuous subscription from date of activation. Available as 1, 3, and 5 year subscriptions.