Specifications

If the Backup Agent log files indicate an error on the source, use the following steps to review the Application and System log files:

In the Application and System log files, locate the time the errors occurred on the Backup Agent based on the details page.Report

Critical errors should display for the time in the log files.

Review the error messages and determine if additional troubleshooting is needed on the source.

Resolving "Unable to back up virtual machines with independent disks" Error

This article refers to Barracuda Backup firmware version 5.0 and higher, and VMware 4.0 and above with the VMware

license

which includes access to vSphere

Data Recovery API.

Resolving "Error Creating snapshot"- ESX/ESXi VM Backup

Additional Resource

Understanding virtual machine snapshots in VMware ESX

Creating a virtual machine snapshot fails with the error: The

attempted operation cannot be performed in the current state

(Powered Off)

Taking a snapshot with virtual machine memory stuns the virtual

machine while the memory is written to disk

Use the steps in this article to resolve the "Unable to back up virtual machines with independent disks" error while

backing up an ESX/ESXi virtual machine.

If you encounter the following error while backing up an ESX/ESXi virtual machine:

When you revert a virtual machine snapshot, it returns to the state the system was in when the snapshot was taken by reloading the memory and

eliminating the matching disk snapshot. However, VMware does not support snapshots of independent disks, and such virtual machines must be

powered off before you take a snapshot. Snapshots of powered-on or suspended virtual machines with independent disks are not supported.

If you have turned on in your virtual machines, the persistent attribute of the independent disk prevents a snapshot from beingIndependent

taken. To resolve this, power off the virtual machine, and disable the following options:

Go to , and click the tab.Inventory > Virtual Machine > Edit Settings Hardware

Under , deselect .Mode Independent

Resolving "VMDK is larger than the maximum size supported by datastore"

Error

This article refers to Barracuda Backup firmware version 5.0 or higher, and VMware ESX/ESXi 4.0 and higher with the VMware lice

nse which includes access to vSphere

Data Recovery API.

Review the error messages and determine if additional troubleshooting is needed on the source. Use the event ID found in the

Application and System event log files, and use an Internet search engine for troubleshooting.