Specifications

the section.Getting Started

Replacing a Failed Barracuda Backup Server

How Barracuda Networks Manages Returned

Device Drives

Troubleshooting

Use the articles in the section of this TechLibrary to help resolve issues encountered on your system.Troubleshooting and Error Messages

Instant Replacement Service

In the event that a Barracuda Backup Server fails and you cannot resolve the issue, customers that have purchased the Instant Replacement

service can contact to arrange for a new unit to be shipped out within 24 hours.Barracuda Networks Technical Support

After receiving the new system, ship the old Barracuda Backup Server back to Barracuda Networks at the address below with the Return Material

Authorization (RMA) number clearly marked on the package; Barracuda Networks Technical Support can provide details on the best way to return

the unit:

Barracuda Networks, Inc.

3175 S. Winchester Blvd

Campbell, CA 95008

attn: RMA # <your RMA number>

How to Shut Down a Barracuda Backup Server

You can remotely reboot or shut down a Barracuda Backup Server by logging into its local web interface. Type the IP address of the Barracuda

Backup Server in a web browser and log in using your Barracuda Networks account.

You can also perform a safe shutdown of a Barracuda Backup Server by pressing the button on the front of the device. This issues aPOWER

shutdown command to all system and service processes before the device powers down.

How to Wipe a Barracuda Backup Server

This article refers to Barracuda Backup firmware version 3.0 or higher.

Wiping a Barracuda Backup Server unlinks it from your account and puts all data and configuration information into

a queue to be purged from Barracuda Cloud Storage. The wipe feature also deletes the contents of the local

databases on the Barracuda Backup Server, moves the binary data on the Barracuda Backup Server into a

temporary storage location on the system, and then shuts it down. The next time the Barracuda Backup Server is

booted the binary data that has been moved is deleted.

Use the following steps to wipe a Barracuda Backup Server to unlilnk it from your account:

Barracuda Networks Technical Support

Before you replace your Barracuda Backup Server, contact Barracuda Networks Technical Support to try to resolve the problem.

Caution

Do not push the button for more than a couple of seconds. Holding it for five seconds or longer causes an immediate hardPOWER

shutdown. This interrupts running processes and the Barracuda Backup Server powers off before unmounting the file system.