Installation Guide

Chapter 3 Management Centre Setup and Operations
56 BarMate Installation Guide
Service Requests tab
This tab manages service requests. Each state of a request
illuminates a different colour to indicate a pending request,
the device location, when the request is assigned, when a
request is satisfied, and when a request is cancelled. The
primary users of this tab are Waiters and Administrative
personnel.
Figure 38: Description of Service Requests tab.
To manage service requests
• Click the Show on Map button to display the location of
the device/guest.
• Click the Assign Waiter button and identify waiter taking
ownership / responding to the service request.
• After attending guest,
o Press OFF on the SRD to clear the server
request.
o Click the Cancel Request button to cancel a
request for service without deleting the record
(service request).
• Click the Delete Record button to delete the database
record of request from the system.