Installation Guide

Chapter 1 BarMate Overview
2 BarMate Installation Guide
About BarMate
BarMate is a wireless system that allows guests to request
bar service with the press of a button. The wireless device
sends a request for service signal to a nearby bar. Service is
then provided by a waiter/waitress. After providing prompt
service, the waiter/waitress clears the signal indicating the
guest has been served.
The BarMate system is designed to be scalable, flexible, and
accurate for any resort environment.
How BarMate works
To request service, a guest presses a button on a Service
Request Device (SRD), which sends a signal to the
Management Centre (MC) or the Master Management
Centre (MMC), usually located at the bar or refreshment
area to request service. The Management Centre consists of
a Gateway and a touchscreen personal computer (PC)
running BarMate software. A Waiter will identify the location
of the guest using the BarMate software, and promptly
respond to the guest requesting service. An LED will
illuminate on the SRD to help identify the guest requesting
service. After responding to a guests request for service, the
Waiter clears the signal on the SRD to indicate the guest has
received the requested service. Clearing the signal will
switch the LED on the SRD off and send relevant service
data (date and time service request was fulfilled) to the
Management Centre.
Wireless communications between the SRD and the
Gateway are managed by the Service Area Manager (SAM),
inconspicuous devices located between the SRDs and the
MC to manage wireless communication traffic between
devices and assist with identifying the guests’ location.