Instruction manual

ImagePRO-II • User’s Guide 103
4. Menu Orientation
Using the Tech Support Menu
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The Tech Support Menu, shown in the following illustration, provides quick access to
Customer Support contact information, and also shows you the software version for your
ImagePRO-II.
Figure 4-95. Tech Support Menu
This menu displays:
• The software version your ImagePRO-II uses. This number changes when you
update system software. Refer to Appendix C, Upgrading Firmware,
on
page 207 for software upgrade instructions.
• The Customer Support telephone number. This number is accessible from 6 a.m.
to 10 p.m. (PST), 7 days per week.
• The Customer Support web site address.
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Two options in the Setup Menu allow you to restore the ImagePRO-II to its factory default
condition. The following attributes constitute a factory default condition:
• The Status Menu is shown in the display screen.
• Input 1 is powered on.
• All other menu buttons and effects buttons are off.
• The Area of Interest is the default active area for each output.
• There is no logo stored in memory. If you saved a logo, the logo is deleted.
• All custom configurations, views, and formats are deleted.
The Factory Reset Menu provides two options for restoring factory default settings:
• Factory Reset — If you use this option, all of your custom input, output, and
system configuration files are deleted. All custom views and formats are deleted.
If you have a stored logo, it is deleted.
• Factory Reset, Save IP — This option performs a factory reset, but retains the IP
address of the ImagePRO-II.
TECH SUPPORT
Version 2.00
Phone [phone]
www.barco.com/esupport
Note
It is advisable to clear all saved configurations when you use
the ImagePRO-II for the first time, or when returning an
ImagePRO-II from an event.