User Manual
4 Apr-2023 - Rev 67 – add NT series
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Doc no.: LRC-TE-0057 Version:67 P 8 / 8
Uncontrolled if printed.
Validate on www.barco.com before use!
Footnotes:
(1) Return-to-Factory (RTF) (10 TAT; Economy shipment)
Provides repair of covered failed hardware parts. If Barco or Barco’s partner technical support determines that there is a
hardware part failure or an obvious malfunction and provides a return material authorization (RMA) number, customer
can return the part to Barco’s designated service centre. Once received, Barco or Barco’s Certified Service Centre will
repair the product or part with a turnaround time (TAT) of 10 business days, starting from reception day at service center
till shipment notification. The repaired or a replacement part will be returned with economy shipment. Customer will pay
for the shipment to Barco, while Barco will pay for the shipment back to the customer.
(2) Help desk business hours
Provides phone, mail or e-support access to technical support engineers who assist in solving issues. Phone support is
available during predefined hours (as defined on the Barco web site) in the designated support centres’ local time Monday
to Friday, excluding national and local holidays observed by Barco.
(3) Advance Exchange (Next Business Day Economy shipment)
Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware
part failure or an obvious malfunction and provides a return material authorization (RMA) number, a replacement part will
be dispatched on the next business day with economy shipment. It may take several days to reach you. Customs delays
may further affect the actual delivery time in certain regions. Once you receive the part, you will be required to return the
failed part to Barco within 15 calendar days. Customer will pay for the shipment to Barco, while Barco will pay for the
shipment back to the customer.
(4) Advance Exchange (Next Business Day Express shipment)
Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware
part failure or an obvious malfunction and provides a return material authorization (RMA) number, a replacement part will
be dispatched on the next business day with express shipment. Customs delays may further affect the actual delivery
time in certain regions. Once you receive the part, you will be required to return the failed part to Barco within 15 calendar
days. Customer will pay for the shipment to Barco, while Barco will pay for the shipment back to the customer.
(5) Normal light output decrease is excluded. Typically 50% of the initial light output can be expected after 12.000 hrs .
Environmental conditions may shorten the lifetime of the light source. The warranty on the laser source is 36 months or 12.000hrs
runtime, whichever comes first; all other parts: 36 months.
(6) Normal light output decrease is excluded. Typically, 50% of the initial light output can be expected after 20.000 hrs.
Environmental conditions may shorten the lifetime of the light source. The warranty on the laser source is 36 months or 20.000hrs
runtime, whichever comes first; all other parts: 36 months.
(7) Advance Exchange (best effort delivery economy shipment)
Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware
part failure or an obvious malfunction and provides a return material authorization (RMA) number, a replacement part will
be dispatched on a best effort basis with economy shipment. Customs delays may further affect the actual delivery time
in certain regions. Once you receive the part, you will be required to return the failed part to Barco within 15 calendar
days. Customer will pay for the shipment to Barco, while Barco will pay for the shipment back to the customer.
(8)
Exchange of parts after reception of defective part (best effort delivery economy shipment)
Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware
part failure or an obvious malfunction and provides a return material authorization (RMA) number, the defective part can
be sent to Barco’s designated service center in proper packaging. Upon reception of the defective part, a replacement
part will be dispatched on a best effort basis with economy shipment. Customs clearance can delay the delivery in certain
regions.
(9) Normal light output decrease is excluded. Typically, 50% of the initial light output can be expected after 10.000 hrs.
Environmental conditions may shorten the lifetime of the light source