User Manual

4 Apr-2023 - Rev 67 – add NT series
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Doc no.: LRC-TE-0057 Version:67 P 6 / 8
Uncontrolled if printed.
Validate on www.barco.com before use!
Aging of LCD-displays
LCD-displays displays may suffer from age-related defects inherent to LCD technology.
Such defects include, but are not limited to:
Image retention, image sticking
After presenting a still image for a longer period of time, this image and specifically the contours of this image might still be visible as
pale shades after screen content changed.
Black mura, dark clouding
Larger areas of the display show dark shades or dark clouds, most prominently visible when presenting a white image all over the
screen. Such defects are excluded from the warranty.
6. Controllers
Product
Warranty Period
Service Policy (warranty entitlement)
OpSpace
24 months
Exchange of parts after reception of defective part
(8)
, best effort economy shipment
(3)
;
help desk business hours
(2)
.
UniSee Present (UPW)
24 months
Transform C
24 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. Note that only the controller hardware is subject to the warranty
entitlements mentioned in this table. All Barco proprietary controller software is always
subject to the software warranty entitlements, stipulated under point ‘11. Barco
application software’. All third-party software installed on the controllers is subject to
the warranty entitlements of that respective software.
Transform N SD
24 months
Transform N
24 months
Transform XDS
24 months
Transform ECU
24 months
Workstation Mini
24 months
NG-X11 Display Controller
24 months
Enterprise Virtual Matrix
24 months
NRC-series
36 months
Exchange with functional equivalent, next business day economy shipment
(3
); help
desk business hours
(2
)
.
7. Encoders/decoders
Product
Warranty Period
Service Policy (warranty entitlement)
NGS-D200
24 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
.
NGS-D220
24 months
NGS-D320
24 months
8. LED products
Product
Warranty Period
Service Policy (warranty entitlement)
C-series
incl. DX100/DX700
controller
12 months
Return to factory for repair, help desk business hours
(2)
X-series
incl. NM-100/NP-100
Sold before 2017:
12 months
Sold from 2017:
36
months
Return to factory for repair, help desk business hours
(2)
for the LED modules
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
for all other material
XT-series*
incl. NM-100/NP-100
36 months
Return to factory for repair, help desk business hours
(2)
for the LED modules
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
for all other material
R-series
incl. NM-100/NP-100
12 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
.
IEX series
12 months
Return to Barco for repair, help desk business hours
(2)
for the LED modules
A set of spare parts is provided with the original delivery, calculated to cover all needs
during warranty period.
TruePix series
incl INP100
36 months
Return to factory for repair, help desk business hours
(2)
for the LED modules
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
for all other material
)
.
The warranty starts on the date of product-registration or 9 months after shipment by
the Seller, whichever comes first.
NT series
incl INP100
36 months
Return to factory for repair, help desk business hours
(2)
for the LED modules
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
for all other material
)
.
The warranty starts on the date of product-registration or 9 months after shipment by
the Seller, whichever comes first.
Infinipix software suite
60 days
Bug fixing