User Manual

4 Apr-2023 - Rev 67 – add NT series
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Doc no.: LRC-TE-0057 Version:67 P 4 / 8
Uncontrolled if printed.
Validate on www.barco.com before use!
Product
Warranty Period
Service Policy (warranty entitlement)
Galaxy-series
24 months
Wi-Fi Module, 3D Input
Module, GSM Module
24 months
MMS
12 months
Return to factory for repair, 15 business days TAT
(1)
; help desk business hours
(2)
.
Lamp Warranty on Large Venue projectors in case the failing Lamp House is returned to Seller for refurbishment: the lamp is replaced at a cost which
is proportional to the consumed part of the Warranted lamp lifetime. Detailed information is available under the ‘Manuals and Documentation’ of the
specific projector on
www.barco.com.
Lamp Warranty on Large Venue projectors in case Buyer refurbishes the Lamp House by means of the Lamp Refurbishment Kit and a lamp purchased
from Seller (only allowed if Buyer has been certified through Seller’s lamp refurbishment training): 90 calendar days from date of Shipment from Seller.
The Infitec 3D kit Warranty is always 12 months from shipment, even if it is installed in the projector in the factory.
Product
Warranty Period
Service Policy (warranty entitlement)
Balder, Loki, Medea, Optix,
Orion, Quantum,
36 months
Return to factory for repair, 10 business days TAT
(1)
; help desk business hours
(2)
.
Apollo 20, Athena,
Prometheus I/II, Wodan,
Zeus, Freya
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
.
Prometheus III, Thor, Thor+
Lamp warranty covers failure to ignite, lamp explosion, light output dropping below 50% and flicker in excess of 6% during the warranted lifetime. The
warranted lifetime is specified in
https://www.barco.com/en/mybarco/mysupport/digital-cinema/lamps-overview
Projector lenses bought separately are subjected to the same warranty conditions as the projector where they are used for. Image Processing
Products
Product
Warranty Period
Service Policy (warranty entitlement)
All Image Processing
Products (E2, FSN, DCS,
PDS, Encore, MatrixPro-II,
ImagePro-3G, ImagePro-II,
BlendPro-II, ScreenPro-II,
PresentationPRO,
PresentationPRO-II)
36 months
Return to factory for repair, 10 days TAT
(1)
; help desk business hours
(2)
.
ECU, MCM-series
24 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
.
2. Wireless collaboration – ClickShare and wePresent
Product
Warranty Period
Service Policy (warranty entitlement)
CSC-1 Set
39 months
Exchange with functional equivalent, next business day economy shipment
(3)
; help
desk business hours
(2)
. If a repair or replacement is not commercially reasonable,
Barco may opt to credit or refund the amount paid to Barco for the defective product.
The warranty period includes a 3 months extension for distributors to take into account
the time lapse between the shipment by Barco and the onward delivery so as to ensure
a minimum 36 months warranty period for the end user.
CSM-1 Set
39 months
ClickShare Link
39 months
ClickShare Button
39 months
ClickShare Tray
39 months
CS-100
39 months
CS-100 Huddle
39 months
CSE-200
39 months
CSE-200+
39 months
CSE-800
39 months
XMS-110
39 months
WHE-100 (SharePod)
27 months
WiPG-1600
39 months
WiPG-1000P
39 months
WiPG-1000S
39 months
WiPG-2000S
39 months
WiCS-2100
39 months
WiPG-1600W
39 months
CX-20
12 months
Exchange with functional equivalent, next business day economy shipment
(3)
; help
desk business hours
(2)
. If a repair or replacement is not commercially reasonable,