User Manual

4 Apr-2023 - Rev 67 – add NT series
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Doc no.: LRC-TE-0057 Version:67 P 3 / 8
Uncontrolled if printed.
Validate on www.barco.com before use!
BARCO PRODUCT SPECIFIC TERMS AND CONDITIONS OF STANDARD
WARRANTY (Warranty Rider)
This Warranty Rider supplements the Barco Terms and Conditions of Sale [TnC English] and Warranty Document. In case of any contradiction or
inconsistency, the Warranty Rider will prevail.
This Warranty Rider supersedes the previous versions thereof.
1. Projectors
RLM, CLM and Present lamp house Warranty is limited to 120 calendar days after date of invoice or 500 hours runtime, whichever comes first.
F Series lamp Warranty is limited to 90 calendar days after date of invoice or 500 hours runtime, whichever comes first..
Product
Warranty Period
Service Policy (warranty entitlement)
RLS W12 + lenses
36 months
Return to factory for repair, 10 business days TAT
(1)
; help desk business hours
(2)
.
HDF-W30LP + Lenses
36 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. For detailed warranty conditions, see Media & Assets - Service
Documents on the HDF-W30LP product pages on
www.barco.com.
UDX Series + Lenses
36 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. For detailed warranty conditions, see Media & Assets - Service
Documents on the UDX product pages on
www.barco.com.
(6)
UDM Series+Lenses
36 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. For detailed warranty conditions, see Media & Assets - Service
Documents on the UDM product pages on
www.barco.com.
(6)
XDM + Lenses
36 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. For detailed warranty conditions, see Media & Assets - Service
Documents on the XDM product pages on
www.barco.com.
(6)
XDX + Lenses
36 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. For detailed warranty conditions, see Media & Assets - Service
Documents on the XDX product pages on
www.barco.com.
(6)
XDL series + Lenses
24 months
Advance exchange of parts, next business day economy shipment
(3)
; help desk
business hours
(2)
. Included (material only) are the chiller main pump, DMD cooling
module and compressor at the planned replacement interval as detailed in the Service
Manual. For detailed warranty conditions, see the Media & Assets - Service Documents
on the XDL product pages on
www.barco.com
FLM Series + Lenses
24 months
Advance exchange of parts, next business day economy shipment
(3)
, help desk
business hours
(2)
XLM Series + Lenses
24 months
HDX Series + Lenses
Sold before Aug
2015: 24 months
Sold from Aug 2015:
36 months
HDF Series + Lenses
HDQ Series + Lenses
Product
Warranty Period
Service Policy (warranty entitlement)
CLM Series + Lenses
36 months
Return to factory for repair, 10 business days TAT
(1)
; help desk business hours
(2)
.
Advance exchange of loaner unit, next business day express shipment
(4)
.
RLM W6/8/12 + Lenses
36 months
RLM W14 + Lenses
36 months
Return to factory for repair, 10 business days TAT
(1)
; help desk business hours
(2)
.
Present-P Series + Lenses
36 months for lamp-
based projectors
36 months or 12 000
hours on the laser
source
(5)
for laser-
based projectors
Return to factory for repair, 10 business days TAT
(1)
; help desk business hours
(2)
.
Advance exchange of loan unit, next business day express shipment
(4)
. (EU)
Advance exchange of swap unit, next business day express shipment
(4)
; help desk
business hours
(2)
. (US)
Return to factory for repair, 3 business days TAT
(1)
. (CN)
For early failures (Europe/US: first month of use, China: 15 days of use): new swap
unit, next business day express shipment.
Present-M Series + Lenses
36 months
Present-C Series + Lenses
36 months
F40/70/400 Series + lenses
Sold before April 2022:
36 months
Sold from April 2022:
60 months
Return to factory for repair, 10 business days TAT
(1)
; help desk business hours
(2)
.
For detailed warranty conditions, see Media & Assets - Service Documents on F
series product pages on
www.barco.com.
(6)
F50/80/90 Series + lenses
36 months
Return to factory for repair, 10 business days TAT
(1)( )
; help desk business hours
(2)
.
For detailed warranty conditions, see Media & Assets - Service Documents on F
series product pages on
www.barco.com.
(6)
G series + lenses
36 months or 20.000
hours runtime
Advance swap of full projector, next business day economy shipment
(3)
; help desk
business hours
(2)
iQ series + lenses
36 months or 20.000
hours, whichever
occurs First
(9)
Return to factory for repair, 10 business days TAT
(1)
, help desk business hours
(2)
.
Advance exchange of loan unit, next business day express shipment
(4)
.