User`s guide

Reset a Desktop
Resetting shuts down and restarts the desktop. Unsaved data is lost.
You might need to reset a desktop if the desktop operating system stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
You can reset the desktop only if the View administrator has enabled this feature.
Prerequisites
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Obtain the credentials you need to log in, such as a user name and password, RSA SecurID user name
and passcode, RADIUS authentication user name and passcode, or smart card personal identification
number (PIN).
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If you have not logged in at least once, familiarize yourself with the procedure “Log In to a Remote
Desktop for the First Time,” on page 21.
Procedure
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In Horizon View Client 2.3 and later, perform these steps.
a On the Recent Connections screen, tap the Cloud icon in the upper-right corner and tap the arrow
(>) next to the server name.
b If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
c In the Desktops list, touch and hold the desktop name until the context menu appears.
d Tap the Reset button in the context menu.
The Reset command is available only if the View administrator has allowed it and only if the status
of the desktop is such that the action can be taken.
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In Horizon View Client 2.2 and earlier, perform these steps.
a On the Horizon View Client Home screen, display the remote desktop's context menu.
The context menu is available only if your administrator has allowed it. The items in the menu are
available only if the status of the desktop is such that the action can be taken.
Option Action
Use a Recent Desktops shortcut
Tap and hold the shortcut for the recently used desktop.
Use the servers list
1 Tap the Cloud icon in the upper-right corner and tap the arrow (>)
next to the server name.
2 If prompted, supply your RSA user name and passcode, your
Active Directory user name and password, or both.
3 Tap the arrow (>) next to the desktop name.
b Tap Reset.
The Reset command is available only if a View administrator has allowed it and only if the status
of the desktop is such that the action can be taken.
c If you accessed the desktop from a desktop shortcut, if prompted, supply your RSA user name and
passcode, your Active Directory user name and password, or both.
Chapter 5 Troubleshooting Horizon View Client
VMware, Inc. 41