User`s guide
Table Of Contents
- Using VMware Horizon View Client for Android
- Contents
- Using VMware Horizon View Client for Android
- Setup and Installation
- System Requirements
- Preparing View Connection Server for Horizon View Client
- Smart Card Authentication Requirements
- Configure Smart Card Authentication for Mobile Clients
- Using Embedded RSA SecurID Software Tokens
- Configure Advanced SSL Options
- Supported Desktop Operating Systems
- Configure the View Client Download Links Displayed in View Portal
- Install or Upgrade Horizon View Client for Android
- Horizon View Client Data Collected by VMware
- Using URIs to Configure Horizon View Client
- Managing Server Connections and Desktops
- Using a Microsoft Windows Desktop on a Mobile Device
- Feature Support Matrix
- Input Devices, Keyboards, and Keyboard Settings
- Enable the Japanese 106/109 Keyboard Layout
- Starting, Minimizing, and Closing Applications with Unity Touch
- Horizon View Client Tools
- Gestures
- Multitasking
- Screen Resolutions and Using External Displays
- PCoIP Client-Side Image Cache
- Internationalization and International Keyboards
- Troubleshooting Horizon View Client
- Index
Troubleshooting Horizon View Client 5
You can solve most Horizon View Client problems by resetting the desktop or reinstsalling the app. You can
also enable log collection and send log files to VMware for troubleshooting.
This chapter includes the following topics:
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“Collecting and Sending Logging Information,” on page 39
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“Reset a Desktop,” on page 41
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“Uninstall the VMware View App,” on page 42
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“Horizon View Client Stops Responding or the Remote Desktop Freezes,” on page 42
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“Problem Establishing a Connection When Using a Proxy,” on page 43
Collecting and Sending Logging Information
If you have Horizon View Client 2.2 or later, you can configure Horizon View Client to collect log
information and send log files to VMware for troubleshooting.
If Horizon View Client quits unexpectedly, Horizon View Client immediately prompts you to send log files
to VMware. If log collection is enabled, the crash log file contains detailed debug information. If log
collection is disabled, only certain exception information is included in the crash log file.
If you choose to send log files to VMware, Horizon View Client uses the available email client on your
device to create a message. If your email client can send multiple attachments, Horizon View Client attaches
the last five log files to the message. If your email client cannot send multiple attachments,
Horizon View Client compresses the last five log files and attaches a ZIP file to the message. The ZIP file
name contains a time stamp, for example, Horizon_View_Client_logs_timestamp.zip.
You can also manually retrieve and send log files at any time.
Enable View Client Log Collection
When you enable log collection, Horizon View Client creates log files that contain information that can help
VMware troubleshoot problems with Horizon View Client.
Because log collection affects the performance of Horizon View Client, enable log collection only if you are
experiencing a problem.
Prerequisites
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Verify that you have Horizon View Client 2.2 or later.
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Verify that an email client is available on your device. Horizon View Client requires an email client to
send log files.
VMware, Inc.
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