Operating instructions

50
“Fault on Space Heater”
Contact Whale Heater Support on [phone]
and quote the fault number shown on the screen.
Water Heating Fault Screens:
“Check gas supply”
Make sure there is gas in
the bottle and no blockage in
the gas line. At temperatures
below 5°C use Propane
rather than Butane. Press
“Retry” once the checks
are complete. If there is a
problem with the gas supply
which can’t be dealt with
immediately, press “Gas off”
and select an electric heating
option instead.
“Check water supply”
The heater isn’t completely
full of water. Run the pump
with one hot tap open until
water ows smoothly out of
the tap. Wait at least 5 to 10
minutes to allow the heater
to cool before pressing
“Retry”.
“Check voltage supply”
Ensure voltage is above 10V
and below 15V at the heater.
This can be done by
recharging the battery.
“Fault on Water Heater”
Contact Whale Heater Support on [phone]
and quote the fault number shown on the screen.
Winterising
The I Van control panel will not be affected by the cold,
however there are a number of steps that must be taken
to fully winterise the Space and Water Heater to avoid
frost damage occurring. Frost protection can also be
enabled to maximise protection, follow the instructions
outlined below:
Space Heater:
When using the Space Heater in Winter, ensure that the
ues are NOT BLOCKED by snow or fallen leaves etc.
When the Space Heater is not going to be used for a
period of time; it is recommended that the open end
of the combustion air and exhaust ue are covered to
prevent ingress of leaves etc.
Frost Protection
The Frost Protection setting on the Space Heater can
be selected to maintain a very low temperature in the
van, reducing the chance of frost damage occurring.
To Activate: From the home screen, tap the van icon
and hit the frost icon, this will turn red to show it is
activated. Return to the home screen, the Space Heater
icon will be red with the frost symbol visible to show
that the heater is running in Frost Protection mode.
To Deactivate: From the home screen, tap the van icon
and hit the frost icon. The icon will turn blue to indicate
that all frost protection settings are off.
Water Heater:
When using the Water Heater in winter, ensure the ues
are NOT BLOCKED by snow or fallen leaves etc.
When the Water Heater is not going to be used for
a period of time, ensure the heater is drained as a
precaution against frost damage. To drain switch off the
water pump, open all the hot water taps in the vehicle
and operate the drain valve tted in the system. The
drain valve should be left in the open position to ensure
all the water drains out.
Watermaster Pump:
Please refer to winterising instructions for the pump
you have installed, or contact Whale Support for
specic information [phone]
For advice or serviceable parts on the Whale Space
Heater, Water Heater or I Van advice please contact
Whale® Customer Support:
Tel: [phone].
Email: [e-mail]
Please note that by contacting Whale Support you will
be indicating your consent to receive product updates,
recall information, help guides and appropriate marketing
messages from us via post, email or telephone unless
you indicate an objection to receiving such messages.