User guide
Table Of Contents
- Introduction
- Overview of ReadCenter Analytics and Analytics Mobile
- Program Startup
- Main Screen
- System Outline
- Fixed and Mobile Reading Cycles
- Save/Clear Reads
- Read Input File
- Apply Gateway Readings to the Customer Account Records
- Load Collectors
- Unload Collectors
- Route Reading Reports / Run Reports
- Write Output File
- Gateway Reading Reports
- Custom Reports
- Analytics
- Accounts and System Settings
- System Requirements
- Software Function Detailed Description
- Codes
- Using the Tool Bars
- Radix Handheld File Transfer
- ReadAll Handheld File Transfer
- Mini Mobile Interrogator (MMI) File Transfer
- Backup Operation
- Troubleshooting
- Technical Support
TROUBLESHOOTING
Use this section if you encounter the situations described below during normal ReadCenter Analytics or Analytics Mobile
operations.
Situation:
DUPLICATE ENDPOINT SERIAL #
A unique serial number is required for each endpoint (module). Occasionally, when a duplicate serial number is detected, the
system displays the Duplicate Module Serial # pop up box.
The software notifies the user of exceptions and
recommends running the Duplicate Endpoint Serial #
report under Route Reading Reports.
ReadCenter Analytics
Route Reading> Route Reading Reports
ReadCenter Analytics Mobile
Meter Reading Cycle> Run Reports
1. Highlight Duplicate Endpoint
Serial #.
2. Click View Report to view the results.
Result: A list of duplicate serial numbers
will display.
3. Reference the endpoint serial number
to assist in correcting the error or click
Show Record in the bottom tool bar
to nd additional account information
such as account number if necessary.
ReadCenter® Analytics & Analytics Mobile
Page 108 June 2014