User guide

Page 56
10-11
READCENTER® Reading Data Management
Duplicate serial numbers may occur in the following conditions:
• A data entry error in the billing system where two account records have the same serial number assigned
• A transmitter relocation where the same serial number is assigned for two dierent account records within the
billing system
• A change to the account identier used in READCENTER to match with the one used in the billing system
The unique Account ID/Service # combination should stay with the property and not change when tenants move
in and out. If it changes, it is interpreted as a new account and a new account record will be automatically created by
READCENTER during the Read Input File process. It will cause the same serial number to be listed in two dierent account
records within READCENTER.
In all instances, the module serial number should be veried in the billing system and changed, if necessary. Once
changes are made, the le should be re-sent from the billing system and re-read into READCENTER to correct the
duplication.
The conditions above should be immediately corrected to prevent ongoing issues. If instances of duplicates continue to
occur or if assistance is needed to resolve issues with duplication, please contact Badger Meter Technical Support.
Situation:
NO CONNECTION FROM YOUR COMPUTER TO THE SERVER (DATABASES)
First contact your Information Technology department to determine if there are internal problems with your network. If
they cannot correct the problem, contact Badger Meter Technical Support.
Situation:
NO NEW READINGS IN READCENTER
Make sure READCENTER Monitor is running. If it is not, double-click the “READCENTER Monitor” icon and click OK to start
Monitor. Wait at least one hour to see if information starts coming into Monitor. If there is no information on the
Monitor screen after one hour, contact Badger Meter Technical Support.
Situation:
NO INFORMATION IN THE FILE PATH WINDOW
On the Read Input File screen, click the Browse... button next to the le path eld. Browse to the billing le location on
your PC or network. Once you have found the le and imported the le into the READCENTER database, the le path will
be saved as the default le path the next time the import function is executed. Refer to "Read Input File" on page 24
for additional information.
NOTE: The default le path is normally documented in your Training Guide during initial training.