Hardware Solutions for Gas Utilities Manual

Create/Edit/Delete Extended Comments
The Extended Comments option allows users to create text messages for the utility or notes that can be used later when
reporting issues to Technical Support.
Figure 32: Extended Comments field
Create Comments
1. With the Comment Codes/Messages tab selected on the Service Details screen, select Create to activate the Extended
Comments text box.
2. Use the laptop keyboard to type your message.
OTE:N Text messages up to a maximum of 140 characters can be sent back to the utility.
3. Select Close to save your message when it is complete.
Result: The message becomes part of the information ORS collects from the Service Details screen for the account.
Edit Comments
1. In List View, select the Details button to display the Service Details screen for the account with the comment you
wish to edit.
2. Select the Comment Codes/Messages tab.
Result: The previously created message displays in the Extended Comments field.
Figure 33: Extended Comments eld with comment
3. Click the Edit button to activate the text box and type any changes using the laptop keyboard.
SERVICE DETAILS
Page 33 April 2014 ORION® Meter Reading System (ORS)