Hardware Solutions for Gas Utilities Manual

Choosing a Trouble Code
A Trouble Code is used to report a meter problem to the utility office. Trouble Codes are defined in the reading data
management software and downloaded to ORS.
1. With the Comment Codes/Messages tab selected on the Service Details screen, click the Select button under
Trouble Code.
2. Click the appropriate Trouble Code and click OK.
Figure 31: Trouble Codes
Result: The code becomes part of the information ORS collects from the Service Details screen for the account.
3. If a Trouble Code is entered and you wish to change it, select another code or click Cancel to remove the code.
SERVICE DETAILS
Page 32 April 2014ORION® Meter Reading System (ORS)