Hardware Solutions for Gas Utilities Manual

Comment Codes/Messages
The second tab of the Service Details screen is Comment Codes/Messages. This tab displays any codes or messages relating
to a meter. The codes are pre-defined by the reading data management software operator. Reader Codes, Trouble Codes and
Comments recorded by the meter reader are sent to the reading data management software operator and cleared at the
process of the next billing cycle.
Figure 29: Service Details screen - Comment Codes/Messages
Reader Codes Values the meter reader can choose about a specific meter. See "Choosing Reader Codes" on page
31 for more information.
Trouble Codes Values the meter reader can choose for problems related to a specific meter. See "Choosing a
Trouble Code" on page 32 for more information.
Extended
Comments
Field in which the meter reader can create a free-form message for the account. The limit to the
number of characters in this field is displayed by an automated Characters Remaining monitor.
See "Create/Edit/Delete Extended Comments" on page 33 for more information.
SERVICE DETAILS
Page 30 April 2014ORION® Meter Reading System (ORS)