User manual

Table of Contents
xv
Help desk and diagnostic report ......................................133
Accessing the Help desk .....................................................133
Generating a diagnostic report ............................................134
What’s next? ...................................................................134
Chapter 5 Troubleshooting
In this chapter .................................................................135
Getting support ...............................................................135
Overview ..........................................................................135
Airtime support .................................................................135
System support ..................................................................135
Uploading software .........................................................136
Viewing software version status ...........................................136
Uploading software using the web interface ..........................136
Spare parts, SAILOR
®
500 FleetBroadband ......................137
Antenna spare parts ...........................................................137
Cables ..............................................................................137
Spare parts, SAILOR
®
250 FleetBroadband ......................138
Cables ..............................................................................138
Options and accessories ..................................................139
Troubleshooting guide ....................................................140
Status signaling ..............................................................146
Overview ..........................................................................146
Light indicators .................................................................146
Event messages .................................................................150
Logging of events ............................................................ 151
Diagnostic report ............................................................... 151
Event log .......................................................................... 151
Reset button ....................................................................152
How to access the Reset button ...........................................152
Function of the Reset button ...............................................153