Specifications

The staff of EFI’s Wholesale Division looks forward to working with our customers to provide the highest quality,
energy efficient products available at competitive prices. We ship orders throughout the United States Monday
through Friday from two warehouse locations: Westborough, Massachusetts and Greenville, Wisconsin.
Ordering Information
Our hours of operation are from 8:00 am to 5:00 pm (Eastern Standard Time in MA and Central Standard Time in WI),
Monday through Friday. Our customers are always welcome to visit us to get information or pick up orders.
EFI - Massachusetts EFI - Wisconsin
40 Washington Street N1070 Quality Drive
Westborough, MA 01581 Greenville, WI 54942
Tel [phone] X1 Tel [phone]
Fax [phone] Fax [phone]
You can find us on the Web at www.efi.org/wholesale.
Shipping
Every effort is made to ship all wholesale orders on the same day they are placed. Orders are generally shipped via
UPS ground service. US Mail service is also available. Large orders may be shipped via common carrier. Overnight
and second day air services are available for the convenience of our customers. The cost of overnight and second day
service is the responsibility of the customer. When appli
ed, shipping charges are passed through to our customers at
the same
rate we receive from our carriers — we do not charge for handling.
Pricing
EFI is committed to maintaining fair, competitive pricing and we welcome feedback from our customers. Prices are
subject to change without notice.
Payment Terms
EFI accepts cash, checks, money orders, MasterCard, Visa, American Express or Discover. We will be happy to set up
a net 30 account for qualifying customers who have filled out a credit application. If necessary, we can ship orders
C.O.D. Shipping charges will be added to the invoice — F.O.B. our dock. In most cases, we will not charge freight
for orders over $3,000 within the continental United States. The exceptions to this are DHW panels, foam canisters
and oversized products such as weatherstrip
ping. Haz-mat fees for products that require them are passed on regardless
of order
size. In an effort to help our customers, EFI continues to work with carriers to negotiate the best possible
freight rates. These freight policies are subject to change without notice. EFI reserves the right to charge freight or
add fuel surcharges when necessary as a result of rising transportation costs.
Returns
We want to make sure our customers are satisfied with our products. EFI will honor all manufacturers’ warranties
for the products we sell. If a product does not meet your expectations, please contact us to arrange for an exchange,
credit or refund. Returns are accepted within 30 days for full credit on unused products in original packaging. Please
call to get a Return Materials Authorization (RMA) number
before returning product.
EFI cannot accept returns or issue credit on the following products: caulking, sealants, mastic,
foams, and tapes.
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Policies and Procedures
National distributor shipping direct throughout the United States
to place orders or for more information:
800 / 876 / 0660
 fax 888 / 440 / 4219
Wisconsin 800 / 962 / 7015
 Wisconsin fax 920 / 757 / 6452
headquarters 40 Washington Street, Westborough, Massachusetts 01581 • www.efi.org/wholesale