Hardware manual

Warranty and Field Service AGR Series Stage Hardware Manual
On-site Warranty
Repair
If an Aerotech product cannot be made functional by telephone assistance or by
sending and having the customer install replacement parts, and cannot be returned to
the Aerotech service center for repair, and if Aerotech determines the problem could be
warranty-related, then the following policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount of
time, provided that the customer issues a valid purchase order to Aerotech covering all
transportation and subsistence costs. For warranty field repairs, the customer will not
be charged for the cost of labor and material.
If service is rendered at times other than normal work periods, then special service
rates apply. If during the on-site repair it is determined the problem is not warranty
related, then the terms and conditions stated in the following "On-Site Non-Warranty
Repair" section apply.
On-site Non-warranty
Repair
If any Aerotech product cannot be made functional by telephone assistance or
purchased replacement parts, and cannot be returned to the Aerotech service center
for repair, then the following field service policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount of
time, provided that the customer issues a valid purchase order to Aerotech covering all
transportation and subsistence costs and the prevailing labor cost, including travel
time, necessary to complete the repair.
Company Address Aerotech, Inc.
101 Zeta Drive
Pittsburgh, PA 15238
USA
Phone:412-963-7470
Fax:412-963-7459
44 Appendix B www.aerotech.com