Owner manual

Troubleshooting
We really want you to enjoy our product. Nevertheless, problems can occur. In such cases
please follow the instructions below.
• It might be your mistake in properly operating the programmer or its control program Pg4uw.
• Please read carefully all the enclosed documentation again. Probably you will find the
needed answer right away.
• Try to install programmer and Pg4uw on another computer. If your system works normally
on the other computer you might have a problem with the first one PC. Compare
differences between both computers.
• Ask your in-house guru (every office has one!).
• Ask the person who already installed programmer.
• If the problem persists, please call the local dealer, from whom you purchased the
programmer, or call B+K PRECISION direct. Most problems can be solved by phone, e-mail
or fax. If you want to contact us by:
• Mail/fax - Copy the "DEVICE PROBLEM REPORT" form and fill it in following the
instructions at the end of the form. Write everything down that you consider being relevant
about the programmer, software and the target device. Send the completed form by mail
or fax to B+K PRECISION (fax number in the control program, menu Help / About) or to
your local dealer. If you send the form by fax please use black ink, a good pen and large
letters!
• E-mail - Use "DEVICE PROBLEM REPORT" form on the CD or from our Internet site and
fill it in following the instructions at the end of the form. Use standard ASCII editor. Write
everything down that you consider being relevant about the programmer, software and the
target device. Send the completed form by e-mail to your local dealer or to B+K
PRECISION (
[e-mail]).
• Phone - Copy "DEVICE PROBLEM REPORT" form and fill it in following the instructions
at the end of the form. Write everything down that you consider being relevant about the
programmer, software and the target device. Send the completed form by mail or fax to
B+K PRECISION (fax number in the control program, menu Help / About) or to your local
dealer. If you send the form by fax please use black ink, a good pen and large letters
easily to read. Then call your local dealer or B+K PRECISION's customer support center
(phone number in the control program, menu Help / About). Please keep your manual,
the programmer and the completed "DEVICE PROBLEM REPORT" form (just faxed)
available, so that you can respond quickly to our questions.
• If your programmer is diagnosed as defective, consult your local dealer or B+K PRECISION
about the pertinent repair center in your country. Please carefully include the following items
in the package:
• defective product
• completed "DEVICE PROBLEM REPORT" form
• photocopy of a dated proof of purchase
Without all these items we cannot admit your
programmer to repair.
Note:
You may find the "DEVICE PROBLEM REPORT" form:
• at our Internet site (
www.bkprecision.com).
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