Instruction manual

Troubleshooting guide
Symptom Possible cause Remedy
The opener does not work from the
hand remote control transmitter
Garage door in poor condition e.g.
springs may be broken
Manual door lock engaged
The opener does not have power
The battery in the remote control
transmitter is fl at
The opener has been put into
“Vacation Mode”
The transmitter code has not been
set
Check the door for normal operation
– see monthly maintenance.
Disengage door locks
Plug a device e.g. a lamp, into the
power point and check that it is OK.
Replace the battery
Turn off “Vacation Mode” by
pressing transmitter button
See remote control transmitter &
code setting procedure
The motor runs but the door does
not move
The opener is disengaged Re-engage the opener
The remote control transmitter
range varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery is fl at or faulty
Position of the aerial will not pick up
the radio signal
See Instructions for correct use of
remote control transmitter
Replace the battery
Install an external aerial kit – see
Accessories Section
The door reverses for no apparent
reason
This may occur occasionally from
weather changes
Test and adjust the force margin
The door opens but will not close
Auto close or safety beam not
operating correctly
To complete an emergency close
in the event of safety beam failure,
press and hold remote or OSC
button for more than fi ve seconds
and keep holding while door closes
Please contact your B&D door
professional for service
Opener beeps and fl ashes when
door is operated
Service is due on the door Please refer to page 23 or sticker on
the back of the door for more details
If You Need a Service Call
If the opener needs service please call the dealer who installed the garage door opener (for product assistance contact 13 62
63 within Australia).
BEFORE CALLING you should have the following information to assist in providing the appropriate service:
Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
How easy is it to manually open and close the door?
What model is the opener?
Who installed the opener?
When was it installed?
Fault Indicator
When a fault is detected the SERVICE LED will start to fl ash and a number of beeps will sound to indicate that there is a
fault. The fault will be active each time an attempt is made to operate the door.
Pressing the LIMIT SET button will reset the opener. If the fault continues to be tripped contact an Approved Dealer for
assistance.
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5.
Controll-A-Door
®
Diamond PD - Power Drive Instruction Manual24