MSP3880-U MSP3880-W PCI 56K MODEM Users Manual Version 1.
PAN EUROPEAN APPROVAL REGULATORY NOTE The equipment has been approved under CTR21. For such product, the following statement is required : This equipment has been approved in accordance with Council Decision 98/482/EC for Pan European single terminal connection to the Public Switched Telephone Network (PSTN).
Product warranty does not apply to damage caused by lightning, power surges or wrong voltage usage. NEW ZEALAND TELECOM WARNINGS General The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
WARNING Before installing the Modem card ensure the PC is switched OFF and the mains cord removed. If servicing the Modem card ensure the PC is switched OFF, the mains cord unplugged and the Telecommunications Line cord is disconnected from the Modem Card.
Contents ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Preface ..................................................................................... 6 Introduction .............................................................................. 7 Before You Begin ....................................................................... 8 2.1 Minimum System Requirements ........................................................ 8 2.2 Safety Precaution ..................................................................
Preface This manual covers the models MSP3880-U and MSP3880-W. This manual gives you a step-by-step guide of the following: 1. Installation of your modem card to your computer 2. Connection to the phone line for internet 3. Installation of modem drivers required to run the modem 4. Testing of the modem and setting the country 5.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction Congratulations on your purchase of the 56K PCI Modem! With the 56K PCI Modem alone, you can perform a comprehensive range of modemrelated functions including data communications, sending and receiving of faxes. The intensive demands of todays Internet applications will no longer be a bottleneck.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Before You Begin This chapter contains information that your need to know before installing your modem card. They are the basic system requirements needed for your modem card to run, the safety rules to follow, as well as the installation guidelines. 2.
Chapter 2 Before You Begin 2.2 Safety Precaution • Do not remove your card from its protective bag until you are ready to install it. • Always try to hold your card by its edges. Avoid touching any electronic components on your card. • Static electricity can cause permanent damage to your card. To prevent such a damage, you must ground yourself during the installation: » Use a grounding strap - a coiled wire with a clip at one end and an elastic strap at the other.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Setting Up Your Modem Card This chapter contains information on how to install the modem card and the telephone line to your computer. 3.1 Installing the Modem Card You need to remove any existing modem installed in your computer. If your modem is non Plug-and-Play, you need to un-install its modem drivers before you remove it. Check your existing modem documentation for details on this.
Chapter 3 Setting Up the Modem Card · Select an available PCI Bus slot and remove its cover plate. Keep the mounting screw to secure your card later. PCI Bus Slot Cover Plate Mounting Screw ¸ ○ ○ Align your card with the selected PCI Bus slot and firmly push it into the slot. If the card does not slide in, do not force it. Make sure that the card is lined up properly and try again.
Chapter 3 Setting Up the Modem Card ¹ Secure your card to your computer chassis with the mounting screw. º Replace the cover of your computer.
Chapter 3 Setting Up the Modem Card 3.2 Connecting the Modem Card 3.2.1 For MSP3880-U users LINE - to Telephone Wall Socket PHONE - from Telephone set Telephone set Telephone Wall Socket ¶ Connect one end of the telephone extension cord to the modem card and the other end to the telephone wall socket. · Connect a telephone set to the modem card.
Chapter 3 Setting Up the Modem Card 3.2.2 For MSP3880-W users LINE – to Telephone Wall Socket Telephone Wall Socket ¶ Connect one end of the telephone extension cord to the modem card and the other end to the telephone wall socket. This completes the setting up of your modem. Please proceed to the next chapter to install your modem drivers.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Installing the Modem Drivers This chapter contains information on how to install the modem drivers under Windows® Me/98/95/2000 and Windows NT® 4.0. 4.1 For Windows® Me (The following screen shots are taken from the MSP3880-W modem card) Power on your computer to start Windows® Me. Windows® Me will detect the newly installed modem and an Add New Hardware Wizard window will appear. 1 Place your Installation CD into your CD-ROM drive.
Chapter 4 Installing the Modem Drivers 2 Select the Specify a location option. Browse to the Winme directory on the CD-ROM where the drivers can be found. Click Next. 3 Windows will prompt that the drivers have been found. Click Next to install. 4 Click Finish.
Chapter 4 Installing the Modem Drivers 5 The Device Manager tab from the System Properties window will show the modem model under Modem. This completes the installation of the modem drivers in Windows® Me. Proceed to the next chapter to test your modem.
Chapter 4 Installing the Modem Drivers 4.2 For Windows® 98 (The following screen shots are taken from the MSP3880-W card) Power on your computer to start Windows® 98. Windows® 98 will detect the newly-installed modem and an Add New Hardware Wizard window will appear. 1 Place your Installation CD into the CD-ROM drive. Click Next. The next window prompt will ask for your modem drivers. 2 Click the option Search for the best driver for your device (Recommended). Click Next.
Chapter 4 Installing the Modem Drivers The following window will prompt for the source of your drivers. 3 Click the option Specify a location. Then browse to the WIN9x folder. Click Next. Windows will prompt that it has located the driver. Click Next to proceed with the installation. 4 To complete the drivers installation, click Finish.
Chapter 4 Installing the Modem Drivers You may be prompted to select the country that you are currently in. 5 Select your current country and then click OK. Restart your system if prompted. This completes the installation of the modem drivers in Windows® 98. Proceed to the next chapter to test your modem.
Chapter 4 Installing the Modem Drivers 4.3 For Windows® 95 (The following screen shots are taken from the MSP3880-W modem card) Power on your computer to start Windows® 95. Windows® 95 will detect the newly installed modem and an Update Device Driver Wizard window will appear. 1 Place your Installation CD into your CD-ROM drive. Click Next. 2 Click Other Locations... to direct Windows to the drivers directory.
Chapter 4 Installing the Modem Drivers 3 Browse to the Win9x folder on your CD-ROM and click OK. Windows® 95 will now prompt you that the modem drivers have been found. 4 Click Finish to continue with the installation. 5 When system prompts for the Installation CD, click OK.
Chapter 4 Installing the Modem Drivers The Copying Files... window will appear. 6 Browse to the Win9x folder on your CD-ROM and click OK. You may be prompted to select the country that you are currently in. 7 Restart your system, if prompted. This completes the installation of the modem drivers in Windows® 95. Proceed to the next chapter to test your modem. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Select your current country and then click OK.
Chapter 4 Installing the Modem Drivers 4.4 For Windows® 2000 (The following screen shots are taken from the MSP3880-W card) Power on your computer to start Windows® 2000. Windows will detect the newlyinstalled modem card and a Found New Hardware Wizard window will appear. 1 Place your Installation CD into the CD-ROM drive. Click Next. 2 Click the option Search for a suitable driver for my device (Recommended). Then click Next.
Chapter 4 Installing the Modem Drivers 3 Click the option Specify a location. Then click Next. 4 Browse to the Win2000 folder on your CD-ROM and click OK. 5 When Windows found the driver, click Next to start the installation.
Chapter 4 Installing the Modem Drivers 6 Depending on your driver version, a Digital Signature Not Found window may appear. Click Yes to continue. Click Finish when installation is completed. Restart your system, if prompted. This completes the installation of the modem drivers in Windows® 2000. Proceed to the next chapter to test your modem.
Chapter 4 Installing the Modem Drivers 4.5 For Windows NT® 4.0 1. Start Windows NT ®. 2. Place your Installation CD into the CD-ROM drive. 3. From the Windows taskbar, click Start > Run... . 4. In the Run text box, type "D:\Winnt40\*\setup.exe" (Assuming your CD-ROM drive is D. If not, substitute drive letter accordingly) * For users of MSP3880-U, type U For users of MSP3880-W, type W Click OK. 5. Click the Next button and select the Product Name from the Modem Board Installation Wizard. 6.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Testing the Modem Card & Setting the Country This chapter contains information on how to test your modem card in Windows® Me/98/95/2000 & Windows NT® 4.0. 5.1 Windows® Me/98/95 (The following illustrations are based on the model MSP3880-W, in the Windows® 98 environment.) 5.1.1 Testing the modem 1 From the Windows taskbar, click Start > Settings > Control Panel.
Chapter 5 Testing the Modem Card 2 Double-click the Modems icon. You will see the MSP3880 modem listed. 3 Click on the Diagnostics tab.
Chapter 5 Testing the Modem Card 4 Select the COM Port that your modem is connected to. Click More Info... (The Port Information shown here may differ from what you see on your computer. It is determined by the COM Port which you connect your modem to) The More Info... window will appear, showing a list of AT commands. This indicates a successfullyinstalled modem. 5 Click OK.
Chapter 5 Testing the Modem Card If your modem is not installed properly, the set of AT commands will not be listed. You may also be prompted by an error message, stating that it was unable to open the COM Port. If this happens, refer to the Appendix B - Troubleshooting Guide While testing the modem, the system gave an error message stating that it was unable to open the COM Port. 5.1.2 Setting the Country Ensure that the country setting is correct for your location.
Chapter 5 Testing the Modem Card Windows® 98/95 1. From the desktop, right-click on the My Computer icon and select Properties. 2. Click the Device Manager tab and double-click on Modem. 3. Select your product model and click Properties. 4. Click the Country Select tab. Select the country that you are currently in and click Apply.
Chapter 5 Testing the Modem Card 5.2 Windows® 2000 (The following illustrations are based on the model MSP3880-U.) 5.2.1 Testing the modem From the Windows desktop, right-click on the My Computer icon and choose Properties. 1 Click the Hardware tab and then the Device Manager... button.
Chapter 5 Testing the Modem Card The Device Manager window will appear. 2 Double-click on Modems and then double-click on your newly-installed modem. 3 Click the Diagnostics tab.
Chapter 5 Testing the Modem Card 4 Click on the Query Modem button. (The Port Information shown here may differ from what you see on your computer. It is determined by the COM Port which you connect your modem to) A list of AT commands will appear. This indicates a successfully-installed modem. 5 Click OK.
Chapter 5 Testing the Modem Card 5.2.2 Setting the Country Ensure that the country setting is correct for your location. In some cases, the country is set to match the Operating System selected and re-selection is required to match your exact location. To change the current setting, do the following: 1. From the Windows taskbar, click Start> Settings>Control Panel. 2. Double-click on the HSF Modem Country Select icon. 3. Change it to the country that you are currently in. 5.3 Windows NT® 4.0 5.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Deinstalling the Modem Card 6.1 Windows® Me/98/95 From the Control Panel, double-click Add/Remove Programs. Select your newlyinstalled modem and then click the Add/Remove... button. 6.2 Windows® 2000 From the desktop, right-click on the My Computer icon and choose Properties. Click the Hardware tab and then the Device Manager... button. Select your modem and then click the Add/Remove... button. The Device Manager window will appear.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Frequently Asked Questions This section provides the answers to some of the commonly asked questions on your modem. How do I identify MSP3880 modem and its driver version ? The model of your card is printed on the serial number label located at the rear of the modem card. To get the driver version, you can also issue an ATI3 command using any telephony Data terminal application. What is V.90 ? V.
Appendix A Frequently Asked Questions What is the maximum speed that the modem supports and which solution is this card using? The MSP3880 modem supports up to 56kbps. It is also backward compatible with most of the old standards. The MSP3880 uses Rockwell SoftK56 chipset solution. Is this modem upgradable to ITU V.90 56k standard? This is a V.90 ready modem. You may also visit our website to get the latest updates on the release timing for the updated drivers.
Appendix A Frequently Asked Questions What do TAPI and Non-TAPI communication applications mean? Generally, TAPI refers to true 32-bit communication applications. They do not access the COM ports directly but through an Interface known as TAPI system of Windows (Not Windows 3.1x). Non-TAPI applications are also referred to as 16-bit communication applications. They access the COM ports directly. Windows® 95/98 supports both TAPI and Non-TAPI communication applications.
Appendix A Frequently Asked Questions How do I see the resources listings ? Windows Me/98/95 i) From Windows desktop, right-click My Computer and then Properties. ii) Click the Device Manager tab. Then double-click Modem. iii) Double-click your modem model, then click the Resources tab. The IRQ (Interrupt) and memory range (Address) used by the modem will be listed. Windows NT4.0 Not applicable. Windows 2000 i) From Windows desktop, right-click My Computer and then Properties. ii) Click the Hardware tab.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Troubleshooting Guide This section provides a step-by-step solutions to problems that you may encounter when using your modem. This modem is set to V.90. But why am I getting slow connections to my ISP ? The majority of the telephone lines and ISP are already supporting V.90 connections. However, like all data connection, the connection is sensitive to the amount of noise present in the phone line.
Appendix B Troubleshooting Why does my modem always connect at 33.6Kbps and not 56Kbps or V.90 ? Check with your Internet Service Provider (ISP) to ensure that they support 56Kbps or V.90 connections. You must also make sure that your card is using the 56Kbps driver. For modems with Country Selection feature, please ensure that the modem is set to your local country. To set the country select feature, see Appendix A - "I am using my system with the card in another country.
Appendix B Troubleshooting Try to use Hyperterminal to dial up to a BBS. If the connection is successful, then the data function of your modem is working fine. Try exiting the communications software and running it again. You may try to install new version of communication software that supports higher interrupts. I have done the Diagnostic test. However, the system gave an error message that the system is unable to open the COM Port.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Technical Specifications This chapter contains the technical specifications of your card. The information may be more useful for technically inclined users. Modem Standards V.90, K56Flex V.34+, V.34, V.32bis, V.32, V.22bis, V.22, V.21 Bell 212A, Bell 103 Modem Data Rates 56Kbps (download speed from Internet Service Provider) 33.6Kbps 300bps Data Throughput Up to 115.2Kbps (with compression) and 57.
Appendix C Technical Specifications H.324 Video Ready V.80, V.8bis Rockwell VRPI PCI Interface PCI 2.1 Interface PCI Plug and Play PCI Power Management (Wake-Up on Ring through PCI PME# support*) * only if your system supports ACPI Power Management The product specifications herein are subject to change without prior notifications.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ AT Commands The following is the list of AT Commands you can see after successful installation of your modem. The example used here is the MSP3880-U modem with a driver version of V2.12.10. ATI0 HSF Soft56K Data, Fax PCI ATI1 Not Applicable ATI2 OK ATI3 V2.12.
