Installation guide

Quadro Manual II: Administrator's Guide Administrator's Menus
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.1.x) 44
and the call queue appearance value is greater than 1). If the call ringing in the background won’t be answered, it will be transferred to the user’s
voice mailbox or, if no answer forwarding is enabled, will be forwarded to the corresponding destination.
If call is set into the queue, the caller will hear a message to wait until the call will be answered and a hold music. Once receptionist/extension user
terminates the call, the next call in the queue will be ringing to the user.
Extension Status
Quadro provides a possibility to control and determine the actual state of the manager phones watched to the receptionist’s IP phone (corresponding
configuration should be done on the IP phone to watch a number of managers and set a programmable keys for them). Hence, the programmable
key assigned to the corresponding manager will blink if incoming call is received and manager’s phone is currently ringing, key lamp will be ON when
manager is in call and will be OFF if manager’s phone is in the idle state. Extension status can be used by the receptionist to get the actual
information about the available managers for incoming call transfer.
Call Interception
The functionality of this service is limited to the capabilities of the Snom360 IP phone used as an official hardware for the Receptionist Management
on the Quadro. To use the service of Call Interception, managers’ phones watch option should be enabled on the IP phone and each manager
should have a programmable key assigned on the receptionist’s IP phone (please, refer to the IP Phone help to get information how to set up the
programmable keys).
When incoming call addressed to the certain manager comes in, receptionist can see blinking of the corresponding programmable key and the
caller’s ID (for Snom360 only) on the phone’s display. Receptionist is able to intercept the incoming call by pressing the blinking key. Caller will be
connected to the receptionist then. If receptionist does not answer the call addressed to the manager, and if manager does not answer it either, call
will be directed to the manager’s voice mailbox, if enabled, otherwise disconnected.
Voicemail Transfer
Quadro allows receptionist to forward incoming calls directly to the voicemail of the attached extension. To do so, an appropriate routing pattern
should be added to the Call Routing table. Hence, when transferring a call to the assigned extension, incoming call will directly go to the watched
extension’s voice mailbox.
Multi-Company Receptionist
Quadro provides a possibility to use the single IP phone (Snom 360) to manage the receptionist features for multiple companies at once. To do so,
incoming line appearance on the phone should be created, attached to the IP line of the IP phone and be labeled to the corresponding company
name. Being busy with a call related to one company, receptionist is able to receive also the calls related to other companies, calls will be ringing in
the background, and receptionist can switch between the incoming calls. However, if receptionist does not answer the incoming calls, and if Call
Queue service is enabled on the extensions, incoming calls will be stored into the queue specific for each company line.
Receptionist Management page allows to configure IP phones
to be used as a receptionist on the Quadro. Page contains the
list of configured receptionists with information about the
attached IP lines and watched extensions.
Fig. II-75: Receptionist Management page
Add opens the Receptionist Phone Configuration Wizard where the new receptionist can be created and configured. Wizard consists of several
pages.